Acrobat DC Pro unable to open pdf files stored in dropbox

Forum|Forum|4 years ago
October 6, 2021
5 replies
1704 views

Error mesage "There was an error opening this document. This file cannot be found."

Well it's there, I can see the preview and it opens just fine with all my apple devices (iphone &ipad).

Even exported file from my ipad and renamed but still same error when I tried to open on Mac.

Pretty disappointed in Adobe right now!

This topic has been closed for replies.

B

Brett Sabio

Participant

I have the same issues, PDF files stored locally on my Mac will open without an issue, but those in DropBox will not open with Acrobat DC, I can open them with Preview, then save them and THEN I can open them in Acrobat DC?

G

Griffin-ES

Participant

I have this problem as well, just upgraded my MacBook Pro, and now Acrobat DC cannot access my dropbox files through finder. Very frustrating. Would be interested in hearing if you have solved it.

A

Andrew@FQD

Participant

Running into the same problem. Did you find a solution?

Nancy OShea

Community Expert

[Moderator moved from Using the Community (forums) to Acrobat.]

For best results, download the file from DropBox to your local computer hard drive first. Then it will open it in Acrobat.

Nancy O'Shea— Product User & Community Expert

P

Philip26204465j9qm

Participant

The problem with this proposed solution - nothing else requires a separate download in the folder. Other apps can just access the file and download if necessary. My files are useless at this time on my PC. I have to switch to my Mac laptop and open in Preview - which happens seamlessly.

PFP Inc.Author

Participant

As a company we must have 1000's of pdf files storred in dropbox.

Very unimpressed with Adobe right now...all of a sudden not being able to 'find' or open documents!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded