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A
Anonymous
January 8, 2018
Question

Acrobat DC - Unable to change paper size when scanning to pdf

  • January 8, 2018
  • 3 replies
  • 9355 views

When attempting to scan to pdf I receive the following error:  Please input some valid page dimensions.  The scan tool won't allow me to enter a paper size.  I have configured paper size in the scanner interface but I still get the error.

3 replies

harmoniium
harmoniium
Known Participant
June 11, 2019

This issue is listed as Answered, but it is not.  I have the same problem from the File menu and it is now 2019.  I found that going through the Create PDF and Scan from the side menu does the trick, but that leads me to believe that Acrobat has different code in those calls.  From a user perspective they do the same thing so they should act the same way.

    J
    J.N.
    Participant
    November 30, 2019

    I had the same issue, and using the side menu did not help me. 

    I am using a canon 4250 scanner, and found that selecting the WIA - version of the scanner in the " select scanner " menu did the trick. 

    But it took some time to figure it out ... 

     

    U
    ughhhhhhhhh
    Participant
    July 28, 2020

    Neither Twain nor WIA driver works with my HP OfficeJet Pro 8035 MFD. Same error as reported with paper size option there but unable to change.

    pamelam1231
    pamelam1231
    Participant
    April 2, 2019

    I have this problem as well and all scanner drivers (on two different scanners) are up to date as well as my version of Adobe.

    S
    Stuart Poss
    Participant
    December 19, 2020

    Likewise.  Same problem running Adobe Acrobat PRO DC on Brother MFC-8810DW set up on a LAN.  Definitely a software issue.

    Lovekesh Garg
    Adobe Employee
    Lovekesh Garg
    Adobe Employee
    January 17, 2018

    Please install latest Acrobat update.

    Also, try troubleshooting steps: Troubleshooting tips for scanner issues when using Acrobat

    Thanks.

    C
    christiank36752925
    Participant
    September 2, 2018

    I have the same problem.

    Sorry, Lovekesh, but your standard answer is absolutely helpless. It worked for previous Acrobat versions but the new version messed it all up. This is very bad software and bad support too!

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