Skip to main content
D
Duc Ha Minh A34504867qpb1
Participant
January 2, 2024
Answered

Acrobat DC very slow performance when zoom in PDF file

  • January 2, 2024
  • 5 replies
  • 9073 views

HI every,  I have a user using  macpro with M1 Max chip and facing a issue that acrobat DC performing very slow when trying to zoom-in a pdf file .

I have :

  • (unticked) show comments pane when a PDF with comments is opened 
  • (ticked ) Runinng on Native OS
  • Uninstall and re-install acrobat with updated lastest

what should i do next ?

 

    Correct answer johnr10454453

    Just updated to 20533 and this issue seems to have largely gone away. Thank you! Still pauses and flickers a bit when zooming in really close.

    5 replies

    R
    ravivarman_7208
    Participant
    August 3, 2025

    Uncheck enable assitive technology support

     

    egonb5088883
    egonb5088883
    Inspiring
    October 24, 2024

    As long as customers keep supplying PDF files of over 600MB you will just keep this! The problem is that nobody cares anymore, all Web to Print accept any file, you can send up to 2GB files for free, Adobe has to keep up with other developers, and you simply have to deal with many self-taught Graphic designers. Here is a good example of how customers deliver a PDF and when I am done with it and the PDF is ready for production! Saves 660MB!!! We should reintroduce the ZIP Disks as mandatory delivery media.

    egonb5088883
    egonb5088883
    Inspiring
    October 24, 2024

    I miss some sounds, the one from a scanner and this one:

     

      M
      MGDboston
      Participant
      October 23, 2024

      I am afraid to say this out loud but ...

      This acrobat version is horrible for zooming up.

      Everything you commented on was exactly true for me as well.

      I would WELCOME back an older version of acrobat pro that does not FAIL

      at the most important function of close zooming to check our files.

       

      Anyone know how to get an older version and use it without issue?

      A
      Alyssa38642445etdc
      Participant
      July 16, 2024

      I am so relieved to find this thread, because I have struggled with this since updating Acrobat.  It's basically unsuable for viewing large PDFs.  I find even zooming in to 75% of a 24x36 pdf means that I will never be able to see it, it is just a flashing mess of trying to render.  This was all part of my standard workflow previously, so I don't think it's how we are producing pdfs in the office, because that hasn't changed.  I will try some of the things listed, but it doesn't seem to be the solution.

        S
        stolon38370425xw40
        Participant
        July 17, 2024

        I have recently spoken with a colleague who has reported the same issue, and since the latest update.  Adobe - are you listening? Your customers are feeling very unhappy about this latest version of Acrobat.  Please fix acrobat ASAP.

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          January 2, 2024

          Hi @Duc Ha Minh A34504867qpb1 

           

          Hope you are doing well and thanks for reaching out.

           

          Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

           

          Make sure you have the application updated to the recent version 23.08.2042X from the help menu > Check for updates and reboot the computer once.

           

          Also, go to Preferences (Cmd+K) > Page display > Under Rendering, Uncheck 'Use page cache' > Click OK and reboot the application once and check.

           

          ~Amal

          egonb5088883
          egonb5088883
          Inspiring
          March 27, 2024

          I am now on version 2024.001.20604 and here too I am experiencing poor zooming in on certain files, especially for certain customers. Sometimes I let Acrobat Pro do its thing and it can run forever and not generate an image! And forever I mean forever! My Mac even goes into sleep mode in the meantime!

          It looks like a gnome scrolls every time the image is almost finished! But I joke about it now, but it is horrible to work with this every day as a Professional!

          And whether it is Acrobat Pro or the way the customer exports his PDF files, I really have no idea! But I don't have any problems with my own PDF files!

            S
            stolon23593523pwyj
            Participant
            June 30, 2024

            Hi there, we are glad to hear that the application is working fine for you.  Would it be possible to ask the customer to share a sample PDF file for checking? Also, ask them to be on the updated version of the application.

             

            ~Amal


            I have the same issue as some of the other users, have done ever since I updated to the latest vs of acrobat. Never had any problems before but it now makes acrobat nearly unusable.  I tried reinstalling, turning off the security settings but neither worked.  The lack of scroll bars is also a total headache.  Doubly so with the extraordinarily slow refresh.  Any help appreciated.  I currently have to resort to using apple preview (which is not great) or printing and marking things up by hand.  Tedious

              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices