HI every, I have a user using macpro with M1 Max chip and facing a issue that acrobat DC performing very slow when trying to zoom-in a pdf file .I have :(unticked) show comments pane when a PDF with comments is opened (ticked ) Runinng on Native OSUninstall and re-install acrobat with updated lastestwhat should i do next ?

Participant

Answered

Acrobat DC very slow performance when zoom in PDF file

Forum|Forum|2 years ago
January 2, 2024
5 replies
9073 views

HI every, I have a user using macpro with M1 Max chip and facing a issue that acrobat DC performing very slow when trying to zoom-in a pdf file .

I have :

(unticked) show comments pane when a PDF with comments is opened
(ticked ) Runinng on Native OS
Uninstall and re-install acrobat with updated lastest

what should i do next ?

PDF

Correct answer johnr10454453

Just updated to 20533 and this issue seems to have largely gone away. Thank you! Still pauses and flickers a bit when zooming in really close.

R

ravivarman_7208

Participant

Uncheck enable assitive technology support

egonb5088883

Inspiring

As long as customers keep supplying PDF files of over 600MB you will just keep this! The problem is that nobody cares anymore, all Web to Print accept any file, you can send up to 2GB files for free, Adobe has to keep up with other developers, and you simply have to deal with many self-taught Graphic designers. Here is a good example of how customers deliver a PDF and when I am done with it and the PDF is ready for production! Saves 660MB!!! We should reintroduce the ZIP Disks as mandatory delivery media.

egonb5088883

Inspiring

I miss some sounds, the one from a scanner and this one:

M

MGDboston

Participant

I am afraid to say this out loud but ...

This acrobat version is horrible for zooming up.

Everything you commented on was exactly true for me as well.

I would WELCOME back an older version of acrobat pro that does not FAIL

at the most important function of close zooming to check our files.

Anyone know how to get an older version and use it without issue?

A

Alyssa38642445etdc

Participant

I am so relieved to find this thread, because I have struggled with this since updating Acrobat. It's basically unsuable for viewing large PDFs. I find even zooming in to 75% of a 24x36 pdf means that I will never be able to see it, it is just a flashing mess of trying to render. This was all part of my standard workflow previously, so I don't think it's how we are producing pdfs in the office, because that hasn't changed. I will try some of the things listed, but it doesn't seem to be the solution.

S

stolon38370425xw40

Participant

I have recently spoken with a colleague who has reported the same issue, and since the latest update. Adobe - are you listening? Your customers are feeling very unhappy about this latest version of Acrobat. Please fix acrobat ASAP.

Amal.

Community Manager

Hi @Duc Ha Minh A34504867qpb1

Hope you are doing well and thanks for reaching out.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

Make sure you have the application updated to the recent version 23.08.2042X from the help menu > Check for updates and reboot the computer once.

Also, go to Preferences (Cmd+K) > Page display > Under Rendering, Uncheck 'Use page cache' > Click OK and reboot the application once and check.

~Amal

egonb5088883

Inspiring

I am now on version 2024.001.20604 and here too I am experiencing poor zooming in on certain files, especially for certain customers. Sometimes I let Acrobat Pro do its thing and it can run forever and not generate an image! And forever I mean forever! My Mac even goes into sleep mode in the meantime!

It looks like a gnome scrolls every time the image is almost finished! But I joke about it now, but it is horrible to work with this every day as a Professional!

And whether it is Acrobat Pro or the way the customer exports his PDF files, I really have no idea! But I don't have any problems with my own PDF files!

egonb5088883

Inspiring

Received another notification and see that the problem still exists and therefore also affects other users! I think Adobe is thinking too lightly about this and this has actually made Acrobat for Professionals almost unusable! I made a screenshot of what happens every day when I use Acrobat Pro and this is no exception!

Link to video: https://youtu.be/TZx7uNmE2AQ (Youtube)

You see a file provided by a customer. The file is large 1400x2000mm but as you can see in one of the screen shots, it is just a pixelated image of 108ppi. You would expect the background to be a vector image, but it is not!

Link to video: https://youtu.be/2lllhAvdBjg (Youtube)

I hope that Acrobat finally takes this seriously.

By the way, this is Adobe's Crash Reporter that has also been running for a while....

Analysis of sampling Adobe Crash Processor (pid 50523) every 1 millisecond
Process:         Adobe Crash Processor [50523]
Path:            /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Processor.app/Contents/MacOS/Adobe Crash Processor
Load Address:    0x1046d0000
Identifier:      com.adobe.AdobeCRDaemon
Version:         16.0.0 (16.0.0.202403072212_fae87cb)
Code Type:       ARM64
Platform:        macOS
Parent Process:  ??? [1]

Date/Time:       2024-07-01 11:26:20.121 +0200
Launch Time:     2024-07-01 09:51:29.889 +0200
OS Version:      macOS 13.6.6 (22G630)
Report Version:  7
Analysis Tool:   /usr/bin/sample

Physical footprint:         23.5M
Physical footprint (peak):  23.5M
Idle exit:                  untracked

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