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Duc Ha Minh A34504867qpb1
Participant
January 2, 2024
Answered

Acrobat DC very slow performance when zoom in PDF file

  • January 2, 2024
  • 5 replies
  • 9064 views

HI every,  I have a user using  macpro with M1 Max chip and facing a issue that acrobat DC performing very slow when trying to zoom-in a pdf file .

I have :

  • (unticked) show comments pane when a PDF with comments is opened 
  • (ticked ) Runinng on Native OS
  • Uninstall and re-install acrobat with updated lastest

what should i do next ?

 

    Correct answer johnr10454453

    Just updated to 20533 and this issue seems to have largely gone away. Thank you! Still pauses and flickers a bit when zooming in really close.

    5 replies

    R
    ravivarman_7208
    Participant
    August 3, 2025

    Uncheck enable assitive technology support

     

    egonb5088883
    egonb5088883
    Inspiring
    October 24, 2024

    As long as customers keep supplying PDF files of over 600MB you will just keep this! The problem is that nobody cares anymore, all Web to Print accept any file, you can send up to 2GB files for free, Adobe has to keep up with other developers, and you simply have to deal with many self-taught Graphic designers. Here is a good example of how customers deliver a PDF and when I am done with it and the PDF is ready for production! Saves 660MB!!! We should reintroduce the ZIP Disks as mandatory delivery media.

    egonb5088883
    egonb5088883
    Inspiring
    October 24, 2024

    I miss some sounds, the one from a scanner and this one:

     

      M
      MGDboston
      Participant
      October 23, 2024

      I am afraid to say this out loud but ...

      This acrobat version is horrible for zooming up.

      Everything you commented on was exactly true for me as well.

      I would WELCOME back an older version of acrobat pro that does not FAIL

      at the most important function of close zooming to check our files.

       

      Anyone know how to get an older version and use it without issue?

      A
      Alyssa38642445etdc
      Participant
      July 16, 2024

      I am so relieved to find this thread, because I have struggled with this since updating Acrobat.  It's basically unsuable for viewing large PDFs.  I find even zooming in to 75% of a 24x36 pdf means that I will never be able to see it, it is just a flashing mess of trying to render.  This was all part of my standard workflow previously, so I don't think it's how we are producing pdfs in the office, because that hasn't changed.  I will try some of the things listed, but it doesn't seem to be the solution.

        S
        stolon38370425xw40
        Participant
        July 17, 2024

        I have recently spoken with a colleague who has reported the same issue, and since the latest update.  Adobe - are you listening? Your customers are feeling very unhappy about this latest version of Acrobat.  Please fix acrobat ASAP.

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          January 2, 2024

          Hi @Duc Ha Minh A34504867qpb1 

           

          Hope you are doing well and thanks for reaching out.

           

          Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

           

          Make sure you have the application updated to the recent version 23.08.2042X from the help menu > Check for updates and reboot the computer once.

           

          Also, go to Preferences (Cmd+K) > Page display > Under Rendering, Uncheck 'Use page cache' > Click OK and reboot the application once and check.

           

          ~Amal

          J
          johnr10454453
          Participant
          February 15, 2024

          Even with unchecking 'Use Page Cashe', I'm getting a very stuttery block-like pattern as Acrobat very slowly attempts to render and re-render each block, while zooming. This behavior appears when working with large (80MB) single page images. Acrobat ultimately completes the task, but it takes five minutes + before gaining stability for zooms beyond 200%. It goes through the same behavior when scrolling a zoomed image, too. The image is a PDF, not a jpeg.

           

          I'm on a 4-core iMac with 32GB of memory. I'm posting a movie of the behavior. I don't see this kind of behavior on my laptop This is using Acrobat version 2023.008.20470.

          J
          johnr10454453Correct answer
          Participant
          February 15, 2024

          Just updated to 20533 and this issue seems to have largely gone away. Thank you! Still pauses and flickers a bit when zooming in really close.

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