Acrobat desktop app not opening and blue circle swirling around

[jobenwin]

Acrobat desktop app does open sometimes but only for a few seconds and then a white screen appears with a blue circle swirling around and it just stays there.   I have uninstalled acrobat and creative cloud and reinstalled them,  restarted my computer, windows is up to date.   I do not know what else to do.  Can anyone help please.

[AkanchhaS]

Hi @jobenwin 

Thanks for reporting this to us. 

Is this a new installation? We assume you are getting this screen after launching the application.

Could you please try changing the following settings 

• Sect Acrobat as the default application manually. https://www.adobe.com/acrobat/hub/how-to-change-your-default-pdf-viewer.html 
• Click on the hamburger icon in the upper left corner.
• Click on Disable New Acrobat
• Or change the protected mode settings: 

Acrobat>Preferences (Ctrl)>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View," and "Enhanced Security">OK>close and reopen Acrobat [Windows only ]

 Check if this doesn't make a difference, and share the following logs with us:

Collect logs when Acrobat/Reader crashes or freezes

https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

 Procmon Logs: [Windows only]

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

Note: share the logs by uploading them to any cloud storage.

Thanks,

Akanchha