Acrobat distiller unable to create the temporary folder error 5

[avid_project8988]

Good morning, I have been receiving this error message for several days. I have already checked, as reported in other posts, that the Adobe Acrobat folder in TEMP had the correct permissions and it does because I can write to it. I also uninstalled Adobe Acrobat and reinstalled it but the problem persists. What else could I do?

Thanks

[aawwcc]

Adobe is the ONLY software I've had to uninstall and re-install 20 times on each computer it's installed on.  They never fix the issue, they just give you busy work to do.  Why in the world after months of this issue being reported is this not fixed?  This is not acceptable

[AnandSri]

Hello @aawwcc

I hope you are doing well, and we are sorry for the trouble you had. We have already reported this issue to the product team, and they are working on a fix. Could you please install the latest build of Acrobat and see if you still get the error message: 25.001.20630 Planned update, Aug 18, 2025.
Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks for your time and cooperation.

Regards,

Anand Sri.

[del_liveshots]

I only started getting this error when I booted up this morning. I'd never heard of Distiller before, so I got a screenshot and went straight to Google to wise-up.
The highlighted line from Google's AI overview stated: "usually stems from insufficient permissions on the designated temporary folder or related Adobe folders". When I opened up Distiller and had a browse through my settings, I looked into 'Fonts' and noticed that one of the font location folders was aimed at a program I had recently uninstalled and was greyed out. It's not like I unistalled that last night, so it isn't a blatant reason for the error, and I only removed that invalid font target minutes before typing this, so I can't guarantee it has resolved the problem yet.
I'm just hoping it's fixed my errors and is the kind of thing you might want to check.

[Peter34851727dd9p]

Besides uninstalling/reinstalling, is there a different solution to this issue?

[PravalJain · Accepted solution]

Apologies for the inconvience. This issue is fixed in the latest update. Release notes - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuoussep2025sec.....

Please do a "Help -> Check for updates" to update to the latest version and let us know if you still see issues.