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T
toreclae
Participant
May 13, 2020
Question

ACROBAT. embedding MP3 AUDIO FILES IN PDF not working

  • May 13, 2020
  • 5 replies
  • 4511 views

Tried in every way embedding audio files into a pdf using acrobat Rich Media function. While I can play it after I set it up, others can not. The people I'm sending the file to for testing can not make it work. And some are asked to install Flash. Some of them have the latest versions of Flash installed. Updating did not work anyway, however. What might be the problem?  I am of course using Adobe Acrobate DC and Media Encoder.

 

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    5 replies

    U
    Adobe Employee
    user3153668
    Adobe Employee
    May 22, 2020

    Hi toreclae,

     

    Thanks for reaching out to us. Can you  please try Help >> Check for Updates. We have release a new Patch after may release. Please Upgrade to that and then can you try the above workflow and let us know if you are facing the issue again.

    A
    Anonymous
    August 23, 2020

    Ishita - Is all audio hooked into an Adobe PDF via flash? Just windering how and if I have to convert my media into another form. 

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    May 21, 2020

    Hi there!

     

    Thanks for your time and patience and for your cooperation.

     

    Please install the latest patch available for Acrobat 20.009.20065 Optional update, May 21, 2020 from the help menu > select check for updates, reboot the application and check.

     

    Please do let us know if you experience any issues.

     

    Thanks,

    Anand Sri.

    H
    Adobe Employee
    hsagar
    Adobe Employee
    May 15, 2020

    Hi toreclae.

     

    Please attach PDF file in original post. Flash Player NPAPI is required to play mp3 files in Acrobat DC. It is possible that people you're sending this file to, have installed Flash Player PPAPI, thereby causing playback issues.

     

    Regards,

    Himanshu Sagar

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      May 15, 2020

      Hi Toreclae

       

      We are sorry for the trouble and the experience. As described, MP3 files in Acrobat are not working.

       

      Is this a behavior with a particular PDF file or with all the PDFs with audio files? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing.

       

      Do you get any error message/code when you try to play the audio files in the PDF? If yes please share the screenshot of the same.

       

      What is the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help  > About Adobe Acrobat DC

       

      make sure you have the latest version 20.009.20063 installed. Go to Help > Check for updates

       

      Let us know how it goes

       

      Regard

      Amal

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        May 13, 2020

        Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum

         

        Also, read this

        https://community.adobe.com/t5/get-started/h-264-mov-files-into-pdf-why-receiver-can-t-watch/td-p/11122723?page=1

          T
          toreclaeAuthor
          Participant
          May 14, 2020

          thnak you. it's acrobat and medi encoder. the pdf saved from a keynote.

          S
          Sandra Olihenge
          Participant
          May 15, 2020

          Hello, I have the same Problem. I'm working with Acrobat XI Pro Version 11.0.23. Can't play my embedded mp3-files neither in Acrobat nor in Reader DC. My mp3-Files are:

          128 kb/s

          44100 Hz

          Stereo

          What's wrong?

          Also, I can't make the frame around the audio elements invisible, although No Frame is set.

          Thanks for any help.

           

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