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I
Ironwood Works
Participant
February 19, 2021
Question

Acrobat Error when Requesting Signature

  • February 19, 2021
  • 1 reply
  • 8717 views

This error just started to happen and I'm not sure if it was caused by an OS update or Acrobat, but when composing a document to send for signatures I get this message:

 

"An error has occurred. Please try again. Request must be made to correct API access point (e.g. use GET /baseUris)"

 

I use this to send contracts out for signatures and never had this issue before. I have tried reinstalling Acrobat as well to no avail. Any tips to get this working again would be welcome! 

 

MacOS Big Sur 11.2.1, Acrobat Pro 2021.001.20138

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1 reply

T
Test Screen Name
Legend
February 19, 2021

What is the exact thing you do that triggers this? What do you mean by "composing" in this case? (There are so many choices in Acrobat it can take a long time to figure this out)

I
Ironwood WorksAuthor
Participant
February 20, 2021

I'm selecting "Request Signatures" to set up where a client needs to sign. When I add the signers email address and click "Specify Where to Sign" I get the error message stated above. 

I
Ironwood WorksAuthor
Participant
February 22, 2021

Thank you for the reply. I've taken a look at my contract PDF and there are no security settings enabled or passwords required. I also just tried making a blank PDF to test and when requesting signatures is selected and I enter an email address and click "specify where to sign" the same error pops up. 


 

 

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