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Wendy27674473mexx
Participating Frequently
June 6, 2023
Question

Acrobat.exe Entry Point Not Found

  • June 6, 2023
  • 16 replies
  • 31257 views

Several of my users are receiving this error message:

Acrobat.exe - Entry Point Not Found

The procedure entry point sqlite3_sourceid could not be located in the dynamic link library C:\Program Files|McAfee\Agent\x86\ma_database.dll.

I've uninstalled McAfee, shut down, and reinstalled.  Still get error message

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    16 replies

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    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 26, 2023

    Hi Josue323144365bpb and Ninkado,

     

    Sorry about the delay in response.

     

    You may upload the logs on Cloud storage and share the link to the file here. We will share them with the team.

    Please use the steps suggested under "Share an anonymous or the public link to file" in the following help document: https://helpx.adobe.com/acrobat/using/sharing-pdfs.html.

     

    Thanks,

    Meenakshi

      J
      Josue323144365bpb
      New Participant
      September 26, 2023

      I would prefer to not post a public link on this thread. Could I get a private message suggestion?

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      September 26, 2023

      Hi Josue323144365bpb,

       

      Sure! You may also share the link to log in the private message. 

      You may initiate a private message using the envelope icon at the top right corner of this community page.

       

      Thanks,

      Meenakshi

        M
        Matt324409146j9w
        Participating Frequently
        September 21, 2023

        We are also seeing this for all of our Adobe users running with Trellix.  Any updates?

          M
          MsELF
          New Participant
          September 18, 2023

          Would appreciate any new update on this issue please

           

          Similar error message:

          The procedure entry point sqlite3_sourceid could not be located in the dynamic link library C:\Program Files|McAfee\Agent\ma_database.dll

           

          Windows 10 Pro

          Adobe Reader Version 2023.006.20320 64-bit

          Trellix Endpoint 

           

           

            H
            Hagen30181877a7a9
            Participating Frequently
            September 19, 2023

            es gibt noch nichts Neues

            Ziegler187
            Ziegler187
            New Participant
            September 15, 2023

            Same issue here for many users, Trellix ePo with standalone '20 DC. Will try to collect some logs, keep us updated!

            Meenakshi Negi
            Community Manager
            Meenakshi NegiCommunity Manager
            Community Manager
            September 15, 2023

            Hi Ziegler187,

             

            Thank you for reaching out.

             

            If you are experiencing the same issue, please do share the dumps

            using the steps suggested on the following help page: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. 

             

            Thanks,

            Meenakshi

            N
            Ninkado
            New Participant
            September 18, 2023

            Same issue here with Windows 11 Pro 22H2, Acrobat Reader 2023.006.20320 64-Bit. 

            Where can I submit the Adobe logfiles?

            L
            L31354605u4ld
            New Participant
            August 11, 2023

            is there an update to this situation from any of you?

            K
            Keester30380770da9r
            Participating Frequently
            August 11, 2023

            No update on my end.  I'd like to add I've opened cases with both Adobe support and Trellix support and have gotten nowhere.  They each point the finger at one another.  Ridiculous.

            AkanchhaS8194121
            AkanchhaS8194121
            Brainiac
            August 11, 2023

            @Keester30380770da9r @L31354605u4ld @TrellixEndpoint @Wendy27674473mexx 

             

            There are a couple of times I have requested for the system logs to take it to the next level and discuss the issue with our engineering team. Sadly, haven't received it from anyone. 

            Please help us with the following log files to assist you further. issue

             

             Procmon Logs: [Windows only]

            https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

             

            Acrobat/Reader log collector tool

            https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

             

            Thanks,

            Akanchha

            AkanchhaS8194121
            AkanchhaS8194121
            Brainiac
            June 7, 2023

            Hi @Wendy27674473mexx 

             

            Sorry to hear about the trouble caused.

            "The procedure entry point ucrtbase.terminate could not be located in the dynamic link library api-ms-win-crt-runtime-l1-1-0.dll." 

            This issue is related to the Office 2016 installation, as it does not always install the VS2015 runtime on Windows 7 computers.

            Solution: Install Microsoft Visual C++ (x64) runtime

            Download Microsoft Visual C++ 2015 runtime from Microsoft Download Center. Install it by double-clicking the downloaded file - vc_redist.x64.exe (on 64-bit computers) and vc_redist.x86.exe (on 32-bit computers).

            https://helpx.adobe.com/acrobat/kb/entry-point-not-found-error-office2016.html 

             

            Hope this helps!

             

            Thanks,

            Akanchha 

            W
            Wendy27674473mexxAuthor
            Participating Frequently
            June 8, 2023

            ^This did not work.  What else ya got?  It's become more widespread now - we're up to 5 people with the issue and all have different versions of Adobe Pro from 2017-2020 all on Windows 10.  The problem started 6/6 after the Windows update came out.

            AkanchhaS8194121
            AkanchhaS8194121
            Brainiac
            June 9, 2023

            Adobe Acrobat version attached.  Can you share a location to upload logs to?


            @Keester30380770da9r  This is Acrobat Std. 2017 that is too with the very old patch 

            The last update was released for version 17.012.30262 Planned update, Aug 09, 2022

            Please install this patch and see if that makes a difference https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes_2015_2017/index.html 

            In addition, you can do a clean install of the product only if you have the installer and the serial number, as this version is out of support now. https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2017-reader-2017.html 

             

             

            ~Akanchha

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