Acrobat Exits when trying to view interactive PDFs

I know this is really old, but I just ran into this with Adobe Standard 2020 and Windows 11 22H2.  I had this same issue with 3D rendering using AutoDesk PDFs.  Plain old Adobe Reader would open them, but Standard would not.  I went to Edit-->Preferences--> Multimedia & 3D and changed the Renderer Options-->Preferred Renderer:  Software (in the drop down, mine was at DirectX 9).  Reader also had "Enable playing of Multimedia and 3D content" unchecked.  It then opened the file without a hitch, but I know this is for a different program so who know if it will also work in this case.

2 years later and this bug still isn't fixed? Akanchha steps don't work, but even if they had I can't change the preferences on every students computer we share a PDF with! What has Adobe done to make sure video plays within the PDF? I'm not using Indesign, I'm inserting video directly with Adobe Acrobat. Then I save, view the report, it crashes when I try to play the video

I also found these two links useful:

InDesign system requirements

InDesign system requirements

How to export

Export InDesign files to Adobe PDF

Hello,

I am somewhat  familiarized with Adobe Reader DC and Adobe Acrobat PR DC and  I would like to jump in and share some of my less qualified ideas in lieu of the lack of responses as expressed above in this thread.  I do understand the technical frustrations that some of may bump with  when trying to achieve important things with a computer.

I have to acknowledge though, that I've never used InDesign, that I am a MS Windows user,  and that my responses are a little long (not necessarily to the point);  I will, however, always strive  be as  empathetic as I can be to get to the root of a technical issue. That is as qualified as I can get and give something back to the community.

So I've been reading some of the concerns expressed here and I  came up with a few observations.

As a MS Windows10  user, for example, it is very common to backup your work, uninstall software, use cleanup tools, reinstall the offending software, apply all the necessary updates to include patches or recommended hot-fixes from the vendor(s).

--Assuming that all of the uninstall / reinstallation of software was performed as the first troubleshooting attempt, then apply all necessary  updates and fixes as the secondary troubleshooting attempt, then install/enable or update the correct flashplayer plugin for your operating system (and browser) as the third troubleshooting attempt, then,  check for what other Adobe  applications are being shared between the Adobe Acrobat and InDesign products.

Log in to the Adobe  Creative Cloud Service with your user account and see if there are any other apps that are shared between the two products; disable /enable as needed and check if that would do any difference.

When, and if,  all of those steps were fullfilled, it becomes a lot easier to narrow down if the file conversion problem is actually related to export configuration issues from the InDesign app, or , importing to PDF  configuration settings need to be modified  in Adobe Acrobat (or on both).

The rich-media addon tool by  itself is very straight forward so I wouldn't spend too much time fighting with it, except for the fact that the correct adobe flash-player plugin needs to be installed in your systems.

Also, the default video player that handles the actual playback of the embeeded file in the PDF document, the media format assigned to the video file when it was created with InDesign,  and:

--- Is the converted to PDF file optimized? reduced in file size? compressed in any way during the export?

---if the selected video player in Adobe Acrobat is able to  retain height and width ratios of the interactive content or original video.

---video format; what  type of video file is it?

----is it a file to be played  invoking a   URL  from  Adobe Acrobat?

Please refer to this link: Adding multimedia to PDFs

And instead of using "Print" check this option : "The Adobe PDF (Interactive) format is for saving aPDF with interactivity added in InDesign, like links, buttons, video, and more"  see link below

Share InDesign projects |

I have completed all the suggested changes in Acrobat preferences and i still cannot view Embedded Videos in pages in a PDF, it crashes on those pages, had support person from adobe remote on for over an hour, then gave up. issue still not resolved. Using the latest version of Mac OSX Mojave and Latest Acrobat Pro DC.

Can somebody please fix this issue.

Jason