Participant

Answered

Acrobat is PAINFULLY slow to edit doc

Forum|Forum|5 years ago
March 23, 2020
11 replies
74191 views

I opened a PDF created by another company and simply wanted to delete a few fields and add a company logo. The app is so slow I can barely use it... Just to move the logo I've pasted using the arrow keys is an excruciatingly slow process. Moving left or right or up or down "5 clicks" can take 30 seconds. Seriously adsurd... I.e. Get up and walk away from the machine while it is trying to move an image within the document or even simply scroll.

Yes, my machine can handle this app. Brand new iMac w/ 256gb of ram. Acrobat acts like I'm using an Intel Pentium from the mid-90s. I run Illustrator all day / every day without an issue. Acrobat is unusable.

Surely there's a solution???????

General troubleshooting

Correct answer therealgingernob

I have the same issue and I don't have the installation media any longer. Can I download the installation files and where in the installed Acrobat X Pro (10.1.16) will I find the registration info to reinstall and register again?

the solution was changing the preferences, as documented earlier in the case. it did not require uninstall / reinstall.

M

MediaAlpha5E6E

Participant

Rebooting does nothing. If I just want to look at all the agreements, that takes for ever, sort by status, that takes for ever, go into an agreemtnt to take action, that takes for ever...and rebooting/restarting the whole computer does nothing.

knz_toyz

Participant

I'm running Acrobat Pro 2020 (Classic) for Mac OS and this is a killer. I've asked how to remove and go back to a previous version but can't seem to get answers on either question. What is going on with Adobe? This issue appears to have been out there for awhile and yet they don't seem to be doing anything. Why???

Y

YMS34357715jynx

Participant

Use PDFSuite - it's so much better and less expensive.

S

SJ A AL22819637p5bk

Participant

Adobe Acrobat offers a comprehensive suite of PDF tools but falls short due to its frustratingly slow editing performance. Simple tasks become tedious, and resource demands lead to system lag on older devices. The shift to a costly subscription model adds to the frustration. While it remains a go-to choice for PDF management, users should explore alternative editors for speedier editing. Adobe must address this critical performance issue to maintain its status as an industry leader in PDF software

B

bob3054983

Inspiring

We concur. We use Adobe Acrobat Pro and editing pdfs while sometimes responsive, it eventually bogs down and starts to lag like an oldschool 90's machine which creates a dreadful user experience and it craters productivity. There really is no excuse for this.

B

bob3054983

Inspiring

I found a way to resolve my issue and I think I've identified the source of the lag issues. When I log into my Adobe via my work account and download/install Adobe Acrobat Pro (AAP), the download file is a small 3 megabyte installer file, that, when run downloads/installs AAP. This install is the one that lags out after a few minutes of use which renders the app virtually useless and impossible to use. I suspect this installer is lagging out because of a hidden (broken?) connections to Adobe's cloud.

Resolution:

The ADMIN for our company's account logged in, which has a totally different set of menus and they created an installer package for Adobe Acrobat Pro (AAP) and downloaded that. It is much much larger the 3 megabyte file used in the above procedure and this installer installs AAP which has NO lag issues at all.

I hope this helps anyone else after 3+ years. Come on Adobe, you NEED to do better on resolving these issues on your own.

B

bradprobst

Participant

100% and still is as of 10.19.23. Maybe even worse.

Amal.

Community Manager

Hi there

Would you mind sharing the version of the Acrobat Pro and the OS you are using? To check the version go to Help > About Acrobat?

Is this an issue with a particulr PDF file or with all the PDFs? Please try with a different file and see if that works. A small video recording of the workflow and the issue would be very helpful.

Also, make sure you have the Acrobat updated to the latest version 23.06.20360. Go to help > check for updates and reboot the computer.

Thanks

Amal

B

bradprobst

Participant

Pro 2023.006.20360

The entire program for several years on at least 2 laptops.

I have auto-updates.

This basic customer service crap won't fix poor design.

M

MediaAlpha5E6E

Participant

I tried and this garbage is extremely slow. Too much money for a software that needs A LOT of improvement. OVERRATED!

S

SJ A AL22819637p5bk

Participant

Please guide acrobat pro dc is too slow even when you are reading pdfs related to drawings. what can be done ??

Daniel Z

Participant

I am having a similer issue. I can open a document in Reader or Pro but when I go to Copy text, it hangs and I get the watch icon. My CPU shows 20% ussage by Adobe after I do it and after about 5 min, it will actuall copy the text, or it goes to "not responding" and I have to end task in Task Manager. Happens on multipule machines and different documents. Older PDFs it doesnt do it on, only newer ones that have been created within the past month. It started after the latest update to Adobe. I have unchecked Protected and Enhanced security and it still does it. I work for the VA and these document are to assit with our fight with COVID-19. So to have a solution sooner than later would be great.

Amal.

Community Manager

Hey Daniel

we are sorry for the trouble.

Please make sure that you have the latest version of the application (20.006.20042) Go to Help > Check for Updates.

If it still doesn't work please try the following steps

Remove the application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
Reboot the computer
Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in mac (https://support.apple.com/en-us/HT204012) and try using the application there and check

Let us know how it goes

Regards

Amal

S

spec24

Inspiring

Can you update your Acrobat Cleaner link? It doesn't go anywhere.

V

Vinod Dobhal

Adobe Employee

Hi,

We are extremely sorry for any inconvenience. Could you pls. share the logs for hang as per the steps described in this page:

Collecting logs when Acrobat/Reader DC hangs or freezes in Mac

Thanks,

Vinod

D

DomRoch77

Participating Frequently

Same issue here with PC windows 10 pro 64 bits with Xeon processor and 32Gb of ram and Acrobat DC 20.006.20042 ON ALL PDF FILES.

Work perfectly yesturday and is a pain today.

I try online (https://documentcloud.adobe.com/link/home/) and the pdf open as normal (fast).

I update to version 20.006.20042 yesturday...

Amal.

Community Manager

Hey DomRoch,

We are sorry for the trouble. Please try the troubleshooting steps suggested above and see if that helps.

If it still doesn't work, please share the log file with us for testing as described above.

Regards

Amal

Amal.

Community Manager

Hi Adobepk

We are sorry for the trouble. As described the application is slow in editing the document.

++ Adding to the discussion

Is this a behavior with a particular PDF file or with all the PDFs that you try to edit? Please try to edit a different PDF file and check. If its a file specific issue please share the file with us for testing. Please upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

What is the version of the Adobe Acrobat DC you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)
Make sure you have the latest version 20.006.20042 installed. Go to Help > Check for Updates. For more information please refer to the help article (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)

Is the file stored locally on your computer or is it on a shared network drive? Please try to download the file to your computer and then try to edit and check.

Also, for testing purpose please try to turn off the protected mode. Go to Adobe Acrobat DC > Preferences > Enhanced Security > Turn off the protected mode and uncheck the Enhanced Security > Click OK > Reboot the application and check.

Note: Please turn on the security after testing.

Let us know how it goes.

Regards

Amal

E

Ellie28254977yi2v

Participant

Awful programme. PAINFULLY SLOW. Like being back in 90s. Why are we paying for this crap?!

S

Sylvain5FFD

Participant

Because thats what most people are used to.
I am to evaluate alternative (paid from my own pocket), just to end frustration.
My ex employer switched us to Foxit, which had edition feature that was emulating MS Office, so it was much simpler to use. Why does Adobe not looking to improve their UI and processes?

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded