Participant

Question

Acrobat Licensing Application quit Unexpectedly

Forum|Forum|1 year ago
November 26, 2024
4 replies
4847 views

I have a Mac running Seqouia 15. I installed Adobe Acrobat Pro 2020 on it and attempted to enter my license key. After enter the key, Adobe wants me to sign in. When I sign in, I get the following message: Acrobat Licensing Application quit Unexpectedly. It is just continuous loop of Adobe wanting me to sign in and Licensing Application quiting Unexpectedly.

Install update and subscribe to Acrobat

M

mpmarquez

Participating Frequently

I am having a very similar problem. I migrated to a M4 Mac Mini running Sequoia about a week ago. When I first finished the migration I opened Acrobat Pro 2020 to make sure it worked. I think that I had to sign back into my Adobe account but it worked fine afterwards. Now a week later after rebooting my Mac whenever I try to open the app directly or double click a .pdf file I get the Signed In Required dialog box. I type in the email and password of my Adobe account the dialog goes away but Acrobat 2020 does not open. I try opening it again but get the same sign in popup. I don't understand this because it worked last week. I can launch and sign in to the Creative Cloud app using the same email and password but it doesn't show anything about my 2020 license.

M

mpmarquez

Participating Frequently

I was able to resolve my issue with the help of ChatGPT. It told me to go and log in to my Adobe account using a web browser. I went to the Products page under my account. Copied the serial number and re-downloaded the installer. I then reinstalled Acrobat 2020. After I reinstalled I went to open the application again and it brought up a sign in dialog again. However what I noticed is that the dialog looked different from before. The new 2020 license dialog did not have the exact same layout and format when I was trying it before. It did look like the sign in dialog for Creative Cloud though. So I surmise that Adobe rewrote/modified the license sign in app and the older version of it is incompatible with their current license system.

X

xh2001

Participant

I followed your steps and re-downloaded the installer. However, when I clicked it, it won't install, and stuck at the "Read Me" step. Any solution please?

C

claire_UK

Participant

I have the same issue on my Mac.

Installation of acrobat 2020 with license key no longer runs. I'm prompted to login to Adobe account then the App quits.

I tried an uninstall and clean install with entry of my Acrobat 2020 license key. But still the same issue.

Acrobat 2020 App installs OK but it just quits when I sign-in to Adobe account.

G

gorticus

Participant

Same. M4 macOS 15.3.2 nets blank "Acrobat Licensing Application" window hang. Tried the OOBE (1 & 2) suggestions, install/reinstall, AcroClean tool, and no resolution.

So, off to Console.app I went, and summary: looks like code signing issue.

See attached log. Some entries are:

error 21:06:46.430949-0400 trustd SecKeyVerifySignature failed: Error Domain=NSOSStatusErrorDomain Code=-67808 "RSA signature verification failed, no match" UserInfo={numberOfErrorsDeep=0, NSDescription=RSA signature verification failed, no match}

default 21:06:46.472166-0400 securityd code requirement check failed (-67050), client is not Apple-signed

fault 21:06:46.493230-0400 AcroLicApp FAULT: NSInvalidArgumentException: <private>; (user info absent)

(see log for stack dump)

fault 21:06:43.497226-0400 AdobeAcrobat __delegate_identifier__:Performance Diagnostics__:::____message__:This method should not be called on the main thread as it may lead to UI unresponsiveness.

default 21:06:46.472166-0400 securityd code requirement check failed (-67050), client is not Apple-signed

fault 20:00:07.763364-0400 AdobeGCClient __delegate_identifier__:Performance Diagnostics__:::____message__:This method should not be called on the main thread as it may lead to UI unresponsiveness.

Feature request for this rich text editor, add a "log" or "text" option to the "insert code sample" area to improve formatting of direct log posts.

20250321b-acrobat2020-errorlog.txt

Michael Naumann

Participant

Same issue for me BTW with Acrobat Pro 2017 on an Intel MacBook Pro, with Sequoia 15.3.1: Acrobat Licensing Application quit unexpectedly after successful login with Adobe ID. Tried all suggestions posted here to no avail.

N

nekkyo

Participant

ChatGPT suggested that the licensing crash is due to the Acrobat Pro 2017 32-bit licensing system being incompatible with newer macOS. I was trying on my 2019 MacBook Pro. I pulled out my old 2015 MacBook, which I had originally used for Acrobat, and I was able to log in. It then asked for the serial again, but then I got:

> The serial number you have entered has been revoked. This product cannot be licensed. Please click here to resolve this issue.

When I click on the link, I get:

> The Adobe serial number you entered is invalid It may be blocked due to misuse – or because we no longer support new activations of outdated software and apps. Upgrade your Adobe app or start a free trial to get the latest features and functionality.

I'm guessing 2017 is no longer usable now. 😞

S_S

Community Manager

Hi @Ron31407832j75x,

Hope you are doing well. Sorry for the trouble.

Would you mind trying and providing permissions to the OOBE folder for the licensing app to run?

To do so:

Quit the Acrobat Licensing Application and Acrobat.
Open Terminal and type the following command:

chmod 777 /Users/<your_username>/Library/Application Support/Adobe/OOBE/

Once done, restart your computer.

Hope this helps.

-Souvik

R

Roy_Smith

Participating Frequently

Hi I upgraded my older MacBook Pro (intel) to Sequoia and my Adobe Acrobat version 15.006.30527 kept working. I then migrated my system to a new Mac Mini M4 and am having this same problem. I used the terminal command :

chmod 777 /Users/<your_username>/Library/Application\ Support/Adobe/OOBE/

I then tried :

chmod -R 777 /Users/<your_username>/Library/Application\ Support/Adobe/OOBE/

and it still did not work.

Acrobat Licensing Application runs and I get the Account Access Notification on my iPhone which I approve , but then Acrobat Licensing Application quits and Acrobat does not startup. It could be a permissions error on the Acrobat app, or on another file that Acrobat Licensing Application is writing to.

S_S

Community Manager

Hi Souvik,

I collected Adobe CC logs: File: AdobeLogs_20241203_084145_552-mac-GS.zxp

I'm not sure which Console Network Logs you want, there are alot - but here is the one that gets created when my Adobe Account Login Fails. Let me know if you need others.

Thanks for your help with this.

Roy

Thanks, @Roy_Smith,

I have forwarded this to the devs.

Please allow me some time to get this investigated.

-Souvik

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