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A
Anonymous
September 19, 2017
Question

Acrobat not working with Office installed from Windows Store

  • September 19, 2017
  • 5 replies
  • 3821 views

New Microsoft surface book laptop - it came with 1 year of free MS office which has to be installed from the Windows Store.  Since it's a Windows Store app, Office does not appear in Add / Remove Programs.

The shortcut to the Office apps is not a traditional .exe, so I cannot run it as Administrator.

If you're in Word and you click Save as Adobe PDF, an error comes up

If i go into Acrobat, and go to Preferences and Convert to PDF, none of the Office options are there

    This topic has been closed for replies.

    5 replies

    S
    simplexm64755556
    New Participant
    March 1, 2018

    frustrating that this issue is flagged as "assumed answered," because the "resolution" described by OP was to give up and install a different product.  The internet is full of posts recommending uninstall/reinstall.  This is the first post i've found that describes my current issue - it's not that the addin fails to load, it's not that Word crashes.  the addin loads.  the acrobat buttons are there.  they just don't do anything WHEN OFFICE is installed as a STORE APP.  Interestingly, the Adobe PDF printer can still be used without issue, but the office plugin doesn't work.  and I recognize this is a problem MS, not Adobe, has created, but i'm hoping it's one that Adobe can solve.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    April 13, 2018

    Hi Simplexm,

    Sorry for the delayed response.

    You may try contacting Microsoft and check if they can help you with Office's offline installer.

    Thank You,

    Shivam

    andreah73019265
    andreah73019265
    New Participant
    May 18, 2018

    I have EXACT same problem. Microsoft won't help because they say its a problem with the add-in and thus Adobe's problem.

    Can someone please fix this!!!

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 17, 2017

    Hi Thisjamescook,

    If the issue still persists, please uninstall the Acrobat using the Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Restart your computer, then download and install the offline installer of Office from Use the Office 2016 offline installer - Office Support  Link: https://support.office.com/en-us/article/Use-the-Office-2016-offline-installer-f0a85fe7-118f-41cb-a791-d59cef96ad1c

    Once the office is installed using the offline installer, restart the computer, and install the Acrobat again from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X  Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

    If you have expertise  with the Registry, you can also edit the Load behavior of Add-ins through the  registry.

    For more information you can refer to Registry Entries for Application-Level Add-Ins  and Registry Entries for Application-Level Add-Ins

    If you have found the solution, please share the steps/workaround.

    Hope this helps, and keep us posted with the results.

    Regards,

    Anand Sri.

    A
    Anonymous
    October 17, 2017

    The Office offline installer is not applicable here as this is a version of Office published through the store as I've mentioned a couple of times.

    We ended up uninstalling it and using Office from our Office365 E3 subscription and are not having issues.

    I am closing this request for now

    T
    Test Screen Name
    Legend
    September 20, 2017

    Ok, that would explain why the add-in seems at least half loaded. Try running as administrator from its location in Program files.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    September 19, 2017

    Hi Thisjamescook,

    If possible, try to install a trial of Office and check, you can also refer to the following link: Fix PDFMaker unavailability in MS Office

    Keep us posted with the results.

    Regards,

    Anand Sri.

    A
    Anonymous
    September 19, 2017

    The PDFMaker is present, and the registry settings are correct.  The Adobe PDF toolbar appears correctly in the Office apps as well. 

    There are no issues with the full version of MS Office, but that is not what the customer has purchased. 

    T
    Test Screen Name
    Legend
    September 20, 2017

    I'm thinking the customer might not have purchased anything but might be using the free Office Mobile app. Included with phones and some all tablets, it's intended for easy use in small screens, and certainly won't support add-ins like Acrobat.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    September 19, 2017

    Hi Thisjamescook,

    As per the description above, you are not able to able to create a PDF file using the Office, Is that correct?

    Please follow the troubleshooting steps from the following links: Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows

    Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html

    You may also refer to Missing Adobe Acrobat tab even when add-in is enabled in Office 2016 apps - Office Support

    Link: https://support.office.com/en-us/article/Missing-Adobe-Acrobat-tab-even-when-add-in-is-enabled-in-Office-2016-apps-9a723b83-3ef5-4dd0-9701-269d888e7396

    **(Copy-paste the link into a new tab of a browser)

    Hope this helps, and keep us posted with the results.

    Regards,

    Anand Sri.

    A
    Anonymous
    September 19, 2017

    Thank you for the reply.  I have already reviewed those links and they did not resolve the issue.  This seems to be some type of incompatibility with MS Office when it's installed from the Windows Store.

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