Acrobat notification and forcibly closed: Your subscription is for Simplified Chinese version

[eon_2026]

Acrobat notification and forcibly closed: Your subscription is for Simplified Chinese version

Acrobat提示：您订阅的是简体中文产品版本，然后强制关闭了软件

我的订阅是Adobe团队版，操作系统是macOS 15.4.1，所有语言设置都会简体中文，其他的Adobe产品例如PS不受影响

[eon_2026]

I'm subscribed to Adobe Team Product

My Mac running macOS 15.4.1, language setting is Simplified Chinese

only Acrobat has this issue—other Adobe apps like PS work fine.

[Meenakshi Negi]

Hi eon_2026,

Thank you for reaching out.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/44PohRk. 

Let us know how it goes.

Thanks,

Meenakshi

[eon_2026]

Thanks for you help,but it's not work,the problem still come again,maybe I should contact local support on phone in work hours. 

[eon_2026]

Thanks for your help again,I have found the reason.
I think the notification should not so obscure.
In china mainland, IP address geo location changing is very common and frequently.
If Adobe wish to checking IP address geo location, please do it everytime adobe app startup. 

[rui_9873]

I have the same problem, can you tell me how to solve it? Thanks

[tony_0915]

请问后面怎么解决的？谢谢

[tony_0915]

Hi support team, 

I have the same issue as the poster, I'm in China, and I'm using simply Chinese version, and Chinese language Mac OS, but still the same error message, how can I fix it?

[Ravi Gour]

Hi,

We are looking into this issue. Could you please confirm the Acrobat version on your machine.

Regards

Ravi

[Catherine24853331nkfo]

have the same problem. I've already set the system language, but I still can't use the PDF. However, other Adobe software works fine for me

[Catherine24853331nkfo]

[tony_0915]

I checked 2 of my colleagues, the acrobat version are both 2025.001.20476

[rui_9873]

Hello, is there a solution? It really affects my work.

[haipeng_8570]

Same issue for me. Acrobat 2025.001.20476. MacOS 15.4.1.

[tian_6086]

Same issue here.  Version 25.1

[ravinderg62643219]

Hi ,

We acknowledge the issue, team is working on this fix. Will update once the fix is available.

Regards

Ravi

[haipeng_8570]

Hi Ravi,

I think all users here need an interim solution to continue our work. So, could you provide it? E.g., historical version installer, etc..

Regards,

Haipeng

[ravinderg62643219]

Hi All,

While we are working on the fix, as an interim solution you can uninstall the latest version and install the March 19 , 2025 release builds using the installer posted at 

https://ardownload3.adobe.com/pub/adobe/acrobat/mac/AcrobatDC/2500120438/AcrobatSCADC2500120438_MUI....

After installing the March 19 build, disable the auto-update till we provide the fix.
Steps to disable Auto-updates
1. - Launch Acrobat
2. Open prefrences dialog. Go to Updater section and unselct automatic updates.

Regards
Ravi