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E
eon_2026
Participant
May 2, 2025
Question

Acrobat notification and forcibly closed: Your subscription is for Simplified Chinese version

  • May 2, 2025
  • 4 replies
  • 2810 views

Acrobat notification and forcibly closed: Your subscription is for Simplified Chinese version

 

Acrobat提示：您订阅的是简体中文产品版本，然后强制关闭了软件

 

我的订阅是Adobe团队版，操作系统是macOS 15.4.1，所有语言设置都会简体中文，其他的Adobe产品例如PS不受影响

 

 

    4 replies

    T
    tian_6086
    Participant
    May 7, 2025

    Same issue here.  Version 25.1

      R
      Adobe Employee
      ravinderg62643219
      Adobe Employee
      May 9, 2025

      Hi ,

       

      We acknowledge the issue, team is working on this fix. Will update once the fix is available.

       

      Regards

      Ravi

      H
      haipeng_8570
      Participant
      May 9, 2025

      Hi Ravi,

       

      I think all users here need an interim solution to continue our work. So, could you provide it? E.g., historical version installer, etc..

       

      Regards,

      Haipeng

      H
      haipeng_8570
      Participant
      May 7, 2025

      Same issue for me. Acrobat 2025.001.20476. MacOS 15.4.1.

      R
      Adobe Employee
      Ravi Gour
      Adobe Employee
      May 6, 2025

      Hi,

       

      We are looking into this issue. Could you please confirm the Acrobat version on your machine.

       

      Regards

      Ravi

        C
        Catherine24853331nkfo
        Participant
        May 6, 2025

        have the same problem. I've already set the system language, but I still can't use the PDF. However, other Adobe software works fine for me

        C
        Catherine24853331nkfo
        Participant
        May 8, 2025

        E
        eon_2026Author
        Participant
        May 2, 2025

        I'm subscribed to Adobe Team Product

        My Mac running macOS 15.4.1, language setting is Simplified Chinese

        only Acrobat has this issue—other Adobe apps like PS work fine.

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          May 2, 2025

          Hi eon_2026,

           

          Thank you for reaching out.

           

          Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/44PohRk. 

           

          Let us know how it goes.

           

          Thanks,

          Meenakshi

          E
          eon_2026Author
          Participant
          May 2, 2025

          Thanks for you help,but it's not work,the problem still come again,maybe I should contact local support on phone in work hours. 

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