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Answered

Acrobat only Scanning First Page

Forum|Forum|5 years ago
May 13, 2020
25 replies
25975 views

Acrobat had been working great until today. I was scanning multipage documents no problem. Now, out of the blue, acrobat will pull all of the pages through the scanner but only first page shows up scanned within acrobat. I can add single pages to that original scan but I want to scan multi-page documents all at once again. I uninstalled and re-installed my printer/scanner and still no luck. I am going to try and uninstall and reinstall acrobat here shortly.

Correct answer AnandSri

Hi All,

Thanks for your time and patience and for your cooperation on this.

As correctly mentioned by Gaurav, the fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

For detailed information about the latest update, please see the Release notes.

Please let us know if you experience any issues.

Regards,

Anand Sri.

Show previous replies

tillyb4702428

New Participant

I had the same problem today (Windows 10, Brother scanner). Using the scanner's own software (as suggested by someone from Adobe in this thread) is not practicable as my Brother utility is far to clunky to scan multiple double-sided documents efficiently.

Any idea when this will be fixed?

jamesb96744373

New Participant

I'm having the same problem. Acrobat scans all pages, then freezes on the screen "Processing 1 of 1...Optimzing..." I'm running Acrobat DC Acrobat 20.009.20063 under Windows 10. Scanner is HP Officejet 6978.

jamesb96744373

New Participant

Working now with recent update, thanks!

T

tafisheresq

New Participant

Same issue here - Using Fi-6130Z. Whole day wasted yesterday trying to fix this. Thanks Adobe. When will you fix this?

AnandSri

Community Manager

Hi there!

I hope you are doing well and sorry for the trouble you had with Acrobat.

The issue has been reported to the product team and a root cause has been identified. They are working on a fix on a high priority. We will update you once the fix is available.

Thanks for your time and patience in this and for your cooperation.

Regards,

Anand Sri.

P

Prosercunus

Participating Frequently

Thank you. Is there an ETA?

K

Kene66

New Participant

I spent hours trying to fix this including a complete clean and re-install and taking off various security software in case that was the problem. Next time I'll look here first! Multiple computers affected by this. In the meantime any idea how long it will take for a patch to be issued by Adobe? Should we report it to Adobe to add to the "clamour" or are enough people on the case?

R

Reliable Cajun

New Participant

Same issue here, but when I select "Recognize Text (OCR)" it works just fine. I just personally don't like using the feature when scanning a large amount of documents at once because it takes too long. Hope there's a fix soon!

gary_sc

Adobe Expert

A temporary solution while Adobe is fixing things is to not do your scanning through Acrobat.

Here's the deal: you have a scanner. The scanner came with scanning software. If you have Windows, Acrobat is using Twain to control your scanning software and somewere there's a bug. But if you just use your scanning software directly, place the resultant scans into an easily accessible folder (on your desktop??) and the apply Acrobat to process the pages in a 2nd step, you'll have your product.

A couple of quick tips: you will get much better quality results if you scan into TIF documents. Each TIF document will be very large but after processing will be normal in PDF size. You can then toss the original TIF documents.

Do watch out for auto-numbering: with some scanning software, the first page will have no number and the subsequent pages will have a number leaving the first page to show up as the last page of a set. This doesn't happen with all scanning software but it might for some.

If you plan on OCR-ing the scanned pages, scan at least at 300 ppi, up to 600 ppi is better (this will increase the storage size of the TIF documents but will dramatically drop to a normal PDF size after conversion and OCR-ing.

Good luck!

CHaynes8185

Participating Frequently

Acrobat makes cleaner, more legible, scans that do not look like they just came off of a copy machine. The software they have makes for cleaner scans. They just need to fix the issue.

P

Prosercunus

Participating Frequently

Any word on when there is a patch coming? People can't do their jobs.

bryanl8440177

Participating Frequently

Same issue here, Xerox Documate 152i.

J

jamesd44663756

New Participant

Hi Everyone,

A user posted this fix on another thread and it worked for me.

LordTakahiro | Community Beginner

Fix for me at least:

"Launch Acrobat. Go to Edit>Preferences>Security(Enhanced). Check >"Enable Protected mode at start-up(Preview)". Click Ok. Close Acrobat and re-launch it. Try your scanning process again.

A

Anonymous

I tried that yesterday. Worked for one scan, then got hung up at Optimizing........

H

hzhang12

New Participant

I am currently using the fi-6130 scanner with Adobe DC. The problem first showed up last Thursday( 05/14/20), when I tried to scan the document, the adobe would freeze on optimizing page 1/1, I have to force closed it using task manager. tried it a couple of times, and the problems still persist. my scanner driver and adobe DC are both up to date.

The next day, the scanner was working only when I tried to scan using 400 dpi, or else Adobe would freeze.

Today, the problem worsens, tried to scan 12 pages document, adobe start to optimized after the first page, took a long time for the optimizing box to go away, and it only scans one page of my document. I tried to roll back to the previous version and reinstall scanner software, nothing work so far.

I am going to reinstall Adobe to see if that works.

G

gauravm7108785417141858

Adobe Employee

Hi,

No reinstall, won't help.

We are trying hard to get fix out.

Please expect fix soon.

Thanks,

Gaurav Maheshwari

C

CurriculumWriter

New Participant

Hello,

In the future, please send out an email blast to alert clients of this situation. I have been spinning my wheels for the last few hours. If an email had been sent saying there was a potential problem, I wouldn't have wasted HALF my day working on this before finding this was an issue on Adobe's end, not mine!

D

davidp94035866

New Participant

I have at least 3 users all seeing this same issue. As a work around they are using Windows Fax and Scan to scan in the pages. Then go to Scanned Documents under the Documents folder (Windows). Right click on the scanned file and choose Convert to a PDF document. May not work for everyone of course. But it is working for the few that I have using Fujitsu fi-6110 scanners. Not too bad a workaround but it would be nice to get this fixed.

B

bike_guy

New Participant

Just saying - Me too!

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