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atari56
atari56
Participating Frequently
May 13, 2020
Answered

Acrobat only Scanning First Page

  • May 13, 2020
  • 25 replies
  • 25975 views

Acrobat had been working great until today.  I was scanning multipage documents no problem.  Now, out of the blue, acrobat will pull all of the pages through the scanner but only first page shows up scanned within acrobat.  I can add single pages to that original scan but I want to scan multi-page documents all at once again.  I uninstalled and re-installed my printer/scanner and still no luck.  I am going to try and uninstall and reinstall acrobat here shortly.

    Correct answer AnandSri

    Hi All,

     

    Thanks for your time and patience and for your cooperation on this.

     

    As correctly mentioned by Gaurav, the fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

     

    For detailed information about the latest update, please see the Release notes.

     

    Please let us know if you experience any issues.

     

    Regards,

    Anand Sri.

    25 replies

    Show previous replies
    james2589
    james2589
    New Participant
    May 16, 2020

    When do we get a fix?  This is a MAJOR problem when dealing with a lot of documents to scan.  Spent hours today trying to resolve an issue that is apparently an Adobe issue.  A fix would be appreciated

      T
      Thornton
      New Participant
      May 20, 2020

      Giving foxit phantom a trial till all this is sorted. Might be dropping adobe if there isn't a fix soon.

        manfreds89540625
        manfreds89540625
        Participating Frequently
        May 14, 2020

        Hi,

        there are multiple threads with slightly different topics, all describing the same issue. It came with the patch 20.009.20063. Possible workaround for the moment: return to previous version. For me it worked.

        BR

         

          atari56
          atari56Author
          Participating Frequently
          May 14, 2020

          Thanks!  I waited on hold with adobe tech support for an hour yesterday before online tech support became available and walked me through the roll back procedures.  Adobe needs a simpler way to rollback to prior versions.

           

          The bug ID for this issue is ADC-4302718

            G
            Adobe Employee
            gauravm7108785417141858
            Adobe Employee
            May 14, 2020

            Hi,

             

            Thanks for reporting the issue.

            Can you please share the workflow you did and the settings you applied before running into Scan.

             

            Thanks,

            Gaurav Maheshwari

            S
            Shirley Law
            New Participant
            May 20, 2020

            How is Adobe fixing the problem ADC-4302718 ? Cannot scan multiple pages without the program freezing up, showing it is optimizing page 1 of 1, even where optimizing not sought.

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            May 14, 2020

            Hi Atari

             

            We are sorry for the trouble. As described, you are only able to scan the first page of the Multipage PDF file.

             

            ++ Adding to the discussion

             

            We need some more information for a better understanding:

             

            • Are you using the Windows machine or Mac?
            • What is the OS version?

            Please try to reset the preferences to default as described in the help article (https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1) and see if that helps.

             

            Also please try to update the printer/scanner driver and firmware and check.

             

            Regards

            Amal

             

            atari56
            atari56Author
            Participating Frequently
            May 14, 2020

            I had tried all of that and nothing worked excpet rolling back.

            J
            jamesd44663756
            New Participant
            May 15, 2020

            Hi atari56, 

            Any chance you can share how you were able to roll back? I'm having this same issue today and have invested hours already troubleshooting with no progress.

             

            Working from home is tough enough, but now losing a critical function like scanning multipage docs is devastating.  

              gary_sc
              gary_sc
              Community Expert
              May 13, 2020

              Mac or PC (and what release)?

              What version of Acrobat (and what release)?

              Model of Scanner?

               

              Thanks

              atari56
              atari56Author
              Participating Frequently
              May 13, 2020

              PC. Acrobat Pro DC. 20.009.20063. Dell C1765NFW

               

              Thanks.

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