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florians37540058
New Participant
December 18, 2018
Answered

Acrobat opens on its own on Mac mojave

  • December 18, 2018
  • 28 replies
  • 24864 views

This has started to happen to me as well.

Adobe Acrobat Pro DC just opens itself at random times on Mac OS 10.14.2. I do not have it as a start-up application and it was not open last time I turned off the computer.

I have uninstalled Adobe Acrobat Pro DC until you fix this issue. Very annoying.

This topic has been closed for replies.
Correct answer Karan Malik

Hi All,

Adobe acknowledges the issue of Acrobat Application appearing in the Dock and disappearing on Mac. We are working to fix this issue.

-Karan

Adobe

28 replies

edwardj77
New Participant
April 26, 2019

I have the same problem. Here's what I have:

Mac OS Mojave 10.14.4

Adobe Acrobat Pro DC 2019.010.20099 (Build: 19.10.20099.322322)

I don't have anything Adobe in my login items. It just opens at random times and then closes after a couple of seconds.

New Participant
April 23, 2019

Same issue here. macOS Mojave 10.4.4, Adobe Acrobat Pro DC version 2019.010.20099 (Build: 19.10.20099.322322). Adobe Creative Cloud says there are no app updates available, so this must be the latest version.

Preview (not Acrobat) is the default PDF viewer on my system. It will remain the default as long as Acrobat remains buggy and slow.

AdobeResourceSyncronizer is listed in my Login items list. I set it to "Hide" weeks ago with no effect.

Acrobat often launches, unbidden, when I log in to unlock my screen. This has happened for months. I use "Force Quit" and move on with my day with a growing desire to avoid Adobe products wherever I can.

New Participant
April 11, 2019

Seeing the same behavior.

Mac OS X El Captain 10.11.6

Acrobat DC v.2019.010.20098

Also wondering what the AdobeResourceSyncrhonizer does and what I lose if I remove it.

I'm going to remove it from Login items (I believe I've done this once before), but not delete the app itself yet.

It seems it is part of Acrobat Reader (and presumably DC) for keeping track of documents across CC or in use by multiple users.

New Participant
April 7, 2019

I am encountering the same exact issue. It's automatically open every time I turn on my Mac after being asleep. Re-installing did not fix it nor did removing anything Adobe related from the startup items. Hope this gets resolved soon.

webgodjj
New Participant
April 5, 2019

Same problem.... nothing in startup items system 10.4 and latest version of acrobat.

Inspiring
March 19, 2019

I am having the same issue running the MacOS Mojave 10.14.4 beta and the latest Acrobat DC 2019.10. Even after removing Adobe Resource Synchronizer from the login items, it still persists. No file is opened and no explanation is given for why it automatically opens on my 2017 MacBook Pro 15".

reiggin
New Participant
December 19, 2018

I'm having the exact same issue. I have removed Acrobat from the Login items tab and this still occurs.

Meenakshi Negi
Community Manager
Community Manager
December 20, 2018

Hi Reiggin,

Could you please confirm the Adobe Acrobat version you are using on Mac?

Did you try once the uninstalling and re-installing it.

If not, please uninstall Acrobat using the cleaner tool and reboot the machine.

Then re-install the application and check if the application still opens on startup.

Let us know how it goes.

Regards,

Meenakshi

intelligent_navigator5E5E
New Participant
December 31, 2018

I'm having the same issue but on High Sierra 10.13.6.

It just started a few days ago. My Acrobat Pro DC version is 2019.010.20064

Meenakshi Negi
Community Manager
Community Manager
December 18, 2018

Hi Florians,

Sorry for the inconvenience caused.

As you have mentioned the application opens itself and you did not add it as the startup application.

Could you please check if there is any Adobe application/file listed under the startup applications?

Please refer to the steps mentioned below:

- Go to Apple Menu > System Preferences.

- Select Users & Groups in the system preference window.

- Then select the user account at the extreme left of the User & Groups window.

- On right, click on the Login items tab and check if the Acrobat application is listed there.

If that does not help, please share the Acrobat Pro DC version you were using on the Mac.

Did you make any recent changes like updating or changing settings on your Mac after which the issue started?

We will be waiting for your response.

Regards,

Meenakshi

Ron - Hypergiant Co.
New Participant
April 4, 2019

I'm having the same issue. It doesn't happen on initial login, but rather it happens randomly when I wake my computer up. Acrobat is not part of my log in applications.

I'm on MacOS High Sierra 10.13.6

Acrobat Version 19.010.20098 !

wueste
New Participant
April 5, 2019

Same Problem on my Laptop. I have uninstalled Acrobat for now.

OSX 10.13.6

Up to Date Version of Acrobad DC

(iam not even sure how to update this shitty software. sorry but acrobat is just a pain. Extremely slow and unresponsive even on high end computers, bad user interface etc. )