Acrobat opens on its own on Mac mojave

[florians37540058]

This has started to happen to me as well.

Adobe Acrobat Pro DC just opens itself at random times on Mac OS 10.14.2. I do not have it as a start-up application and it was not open last time I turned off the computer.

I have uninstalled Adobe Acrobat Pro DC until you fix this issue. Very annoying.

[jane-e]

AdrianoFurlanetto  wrote

Edit: Actually it seems that i do not have the Acrobat package anymore.... it just disappeared from the Creative Cloud app! And i'm not able to download it again from the website...

Hi Adriano,

Can you find it with Spotlight?

Is it in Applications?

Is it gone or did it just disappear from your Dock?

When you open the Creative Cloud app, what does it say next to Acrobat? Open or Install?

If you can’t reinstall it, contact Customer Care: Contact Customer Care . The Chat icon lingers in the lower right corner.

You can also post your question on installing to this forum:

Installing, Updating, & Subscribing to Acrobat

~ Jane

[AdrianoFurlanetto]

Hello Jane-e,

Can you find it with Spotlight?

No, because i had it uninstalled. Trying to fix the issue cited...

Is it in Applications?

Nope

Is it gone or did it just disappear from your Dock?

---

When you open the Creative Cloud app, what does it say next to Acrobat? Open or Install?

As you can see in the print screens, the Acrobat is not in my CC app list...

If you can’t reinstall it, contact Customer Care...

I've tried to contact... but it takes an eternity to get answered!!

[Test Screen Name]

Acrobat no longer supports macOS 10.11. See Adobe Acrobat system requirements, supported platforms

[AdrianoFurlanetto]

Ok but, what about older versions??

[jane-e]

AdrianoFurlanetto  wrote

Hello Jane-e,

If you can’t reinstall it, contact Customer Care...

I've tried to contact... but it takes an eternity to get answered!!

Hi Adriano,

I am tagging Adobe staff meenakshin83966505 to look at your problem. Today is a U.S. federal holiday so the Adobe offices are closed. Try signing out of the Creative Cloud app and sign back in with your Adobe ID and password. If there are CC updates, update that app. What is the version of your Creative Cloud application?

Bump this thread if you don’t hear from her soon.

~ Jane

[noelindemuth]

It just opened again, all by itself. Yes, all my apps are updated to the latest version. It's time to stop going through the normal "what version are you" "is everything updated" motions and fix this problem. ZERO other apps I have on my Mac have this problem.

Bet that I won't uninstall this program. Shoddy engineering and even worse customer service.

[Hodgysan123]

It is obvious that this is a rampant problem. To routinely ask which version and OS has become tiring and frankly disrespectful of your loyal customers, Adobe. It reminds me of the 80's when we were asked to reboot our computer whenever we called tech support. I can list my OS and version, but suffice it to say it is all up to date. I pay each month so I DO have it all up to date. Therefore, after following this thread for MONTHS waiting for a solution, I can only conclude that this issue of Acrobat opening whenever I connect to my wifi is intentional on the part of the company, and you have no intention of correcting it. Rather, you ask us if we have updated and such.

I consider having my computer doing anything without my permission as a major security threat. It's time for Adobe to fix this!

[jane-e]

Hi

There is a separate forum for bug reports where the engineers (and you) can track the issue. Please report the issue here:

Share your feedback on Acrobat DC
and post the link to this thread so others can vote.

~ Jane

[Test Screen Name]

It may be possible to install the base release and a suitable update. However, I'm pretty sure Adobe's intention is that nobody keeps running old software, so people with 10.11 are just left without Acrobat. I don't say this is good.

[AdrianoFurlanetto]

Im trying to download an older version, but i can not find any download link at the Adobe website...

[jane-e]

AdrianoFurlanetto  wrote

  i can not find any download link at the Adobe website...

Try this link. It says it’s a direct download for the subscription version, and has directions for both Mac and Windows:

Download and install Acrobat DC subscription

[adjunct37beta]

Same thing happens to me all the time. It just happened moments ago. App appeared on the dock for a few seconds and then disappeared.

I have noticed that it tends to occur when I connect to a new network. Why this would impact a document reader/processor is unclear.

MacOS Mojave 10.14.5

Acrobat Pro DC:

Architecture: x86_64

Build: 19.12.20034.328841

AGM: 4.30.85

CoolType: 5.14.5

JP2K: 1.2.2.43391

[Niko N]

Same problem here, I'm on the latest MacOS (10.14.5) and have no active Creative Cloud subscription. The Acrobat malware keeps opening each time I wake up the computer from sleep.

[Sean Foushee]

Not sure if this is a permanent fix, but I unchecked two preferences in Acrobat and it stopped trying to open after waking from sleep:

Acrobat > Preferences

1. Internet - Uncheck Allow speculative downloading in the background

2. Updater - Uncheck Automatically install updates (I handle this through the CC desktop manager anyway)

Mojave 10.14.5

Acrobat DC 2019.012.20034

[Geoff the kiwi]

I am trying this out - fingers crossed        

[Geoff the kiwi]

Unfortunately the issue persistently persists after checking those Preferences.....

[randyr6740755]

Having the same issue on 2 laptops. I'll try this preferences thing out. Thanks

[Geoff the kiwi]

Good luck, didn’t for me.

[randyr6740755]

I had to uninstall and just not use Acrobat.

[chrisjweaver]

I FIGURED IT OUT!  The only thing you have to do is go into Applications and when you see anything that says 'Adobe', right-click and select Move to Trash.  Empty your Trashbin and then reboot your machine.  Problem solved.

Thanks! to all the people above that played games with Adobe tech support for these past years trying to figure their  product out.  It helped me greatly to determine this software is complete junk and removing it will resolve this.

[Ben Willmore]

Exact same problem. It auto-launches and then auto-quits often right after waking from sleep. I'm all current on OS and app. Uninstalling the app and will use alternatives since support doesn't seem to be able to figure it out.

[Ben Willmore]

UPDATE: I uninstalled Acrobat by choosing Manage>Uninstall in the Creative Cloud app and it has reinstalled itself twice! I uninstalled it on June 23rd when I first posted here, then I was surprised to find it auto-launch yesterday when I plugged a headless HDMI dongle into my USB-C hub, so I uninstalled it again and this morning I opened my laptop to find a message about there was a problem when acrobat was last used and would I like to reopen the same windows as last time. It's feeling like a virus that is infecting my machine. I want it gone and it keeps coming back!

[sal_belle]

Six months Adobe with no resolution to this problem – bad form considering the CC monthly subscription cost. I've just tried Sean Foushee's Preferences suggestion. I don't wish to delete Acrobat DC Pro because I only occasionally use it, however having it always open automatically when I have not set it to is extremely irritating.

[Magnus Lewan]

It is not really a six month old problem. Acrobat Pro has this kind of behaviour in its spine. Already ten years ago, I fought long battles with the software, trying to uninstall unwanted extensions from different applications, where it had installed itself without asking for my opinion.

I'm not even a heavy user. I think it is fair to say that I spent more time trying to uninstall extensions and disable updates in Acrobat Pro than I have spent actually using it.

[ls_rbls]

Do you know if, or, can you tell if in your Mac there is a scheduled tasks folder or a start up program folder that may be associating itself to open with Adobe instead of the right program?

Can you open the Activity Monitor from your launch pad to see the all processes. If you find the suspected process  use

"command-option-escape" to open "Force Quit Applications" and  play around with that too; annotate the app name that seems to be the problem

I would prefer to do this from the terminl with the "top" command and annotate the Process ID (PID) if that is useful for further troubleshooting.

With that info on hand you can then go and  examine all plist files stored in your ~/.config folder.

Open it as text file using your preferred text editor and modify or delete the suspected file. Then save and see if that resolve the issue.