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florians37540058
florians37540058
Participant
December 18, 2018
Answered

Acrobat opens on its own on Mac mojave

  • December 18, 2018
  • 28 replies
  • 24864 views

This has started to happen to me as well.

Adobe Acrobat Pro DC just opens itself at random times on Mac OS 10.14.2. I do not have it as a start-up application and it was not open last time I turned off the computer.

I have uninstalled Adobe Acrobat Pro DC until you fix this issue. Very annoying.

    This topic has been closed for replies.
    Correct answer Karan Malik

    Hi All,

    Adobe acknowledges the issue of Acrobat Application appearing in the Dock and disappearing on Mac. We are working to fix this issue.

    -Karan

    Adobe

    28 replies

    adaptable_Solace01AC
    adaptable_Solace01AC
    Participant
    August 8, 2019

    I have this same issue...

    macOS Mojave

    Version 10.14.6 (18G87)

    Adobe Acrobat DC

    Continuous Release | Version 2019.012.20034

    Architecture: x86_64

    Build: 19.12.20034.328841

    AGM: 4.30.85

    CoolType: 5.14.5

    JP2K: 1.2.2.43391

    I'm using the latest version of macOS and of Adobe Acrobat DC. Even with nothing in the Login Items, Acrobat still launches on start-up.

    D
    dereku5365075
    Participant
    September 20, 2019
    Just to say that the ‘auto opening’ phenomenon no longer occurs on my iMac. I have not been proactive to stop it happenening, so I have no explanation as to why it has.
    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    September 20, 2019
    Interesting!
    DavidMatos
    DavidMatos
    Inspiring
    July 29, 2019

    Same annoyance here.

    magiclanternco
    magiclanternco
    Participating Frequently
    July 8, 2019

    Like @Ben Willmore I’ve uninstalled Acrobat but it keeps re-installing itself.

    @jane-e , @meenakshin83966505 – can we get a real answer from Adobe? This has been going on for months.

    A
    ava1anch9
    Participant
    July 3, 2019

    Actually it opens when the network connection (wi-fi in most cases) is restored: on startup, on wakeup etc.

    K
    Adobe Employee
    Karan MalikCorrect answer
    Adobe Employee
    July 15, 2019

    Hi All,

    Adobe acknowledges the issue of Acrobat Application appearing in the Dock and disappearing on Mac. We are working to fix this issue.

    -Karan

    Adobe

      Geoff the kiwi
      Community Expert
      Geoff the kiwiCommunity Expert
      Community Expert
      July 15, 2019

      Thank you

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      June 26, 2019

      Awesome!

      sal_belle
      sal_belle
      Participating Frequently
      June 26, 2019

      So far so good and it has been two days since I unchecked two preferences as per Sean Foushee's post:

      < Not sure if this is a permanent fix, but I unchecked two preferences in Acrobat and it stopped trying to open after waking from sleep:
      Acrobat > Preferences
      1. Internet - Uncheck Allow speculative downloading in the backgroun
      2. Updater - Uncheck Automatically install updates (I handle this through the CC desktop manager anyway)
      Mojave 10.14.5
      Acrobat DC 2019.012.20034 >

      My versions: High Sierra 10.13.6 and Acrobat Pro DC 2019.012.20034

      sal_belle
      sal_belle
      Participating Frequently
      June 29, 2019

      Update: 5 days since unchecking the preferences, Adobe randomly opened by itself on wakeup. Checked the preferences, and they were still unchecked. So back to the drawing board.

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      June 24, 2019

      Do you know if, or, can you tell if in your Mac there is a scheduled tasks folder or a start up program folder that may be associating itself to open with Adobe instead of the right program?

      Can you open the Activity Monitor from your launch pad to see the all processes. If you find the suspected process  use

      "command-option-escape" to open "Force Quit Applications" and  play around with that too; annotate the app name that seems to be the problem

      I would prefer to do this from the terminl with the "top" command and annotate the Process ID (PID) if that is useful for further troubleshooting.

      With that info on hand you can then go and  examine all plist files stored in your ~/.config folder.

      Open it as text file using your preferred text editor and modify or delete the suspected file. Then save and see if that resolve the issue.

      sal_belle
      sal_belle
      Participating Frequently
      June 24, 2019

      Six months Adobe with no resolution to this problem – bad form considering the CC monthly subscription cost. I've just tried Sean Foushee's Preferences suggestion. I don't wish to delete Acrobat DC Pro because I only occasionally use it, however having it always open automatically when I have not set it to is extremely irritating.

      Magnus Lewan
      Magnus Lewan
      Participating Frequently
      July 18, 2019

      It is not really a six month old problem. Acrobat Pro has this kind of behaviour in its spine. Already ten years ago, I fought long battles with the software, trying to uninstall unwanted extensions from different applications, where it had installed itself without asking for my opinion.

      I'm not even a heavy user. I think it is fair to say that I spent more time trying to uninstall extensions and disable updates in Acrobat Pro than I have spent actually using it.

      B
      Community Expert
      Ben WillmoreCommunity Expert
      Community Expert
      June 23, 2019

      Exact same problem. It auto-launches and then auto-quits often right after waking from sleep. I'm all current on OS and app. Uninstalling the app and will use alternatives since support doesn't seem to be able to figure it out.

      B
      Community Expert
      Ben WillmoreCommunity Expert
      Community Expert
      July 7, 2019

      UPDATE: I uninstalled Acrobat by choosing Manage>Uninstall in the Creative Cloud app and it has reinstalled itself twice! I uninstalled it on June 23rd when I first posted here, then I was surprised to find it auto-launch yesterday when I plugged a headless HDMI dongle into my USB-C hub, so I uninstalled it again and this morning I opened my laptop to find a message about there was a problem when acrobat was last used and would I like to reopen the same windows as last time. It's feeling like a virus that is infecting my machine. I want it gone and it keeps coming back!

      chrisjweaver
      chrisjweaver
      Participant
      June 21, 2019

      I FIGURED IT OUT!  The only thing you have to do is go into Applications and when you see anything that says 'Adobe', right-click and select Move to Trash.  Empty your Trashbin and then reboot your machine.  Problem solved.

      Thanks! to all the people above that played games with Adobe tech support for these past years trying to figure their  product out.  It helped me greatly to determine this software is complete junk and removing it will resolve this.

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