Skip to main content
gabbi-db
New Participant
February 10, 2021
Answered

Acrobat pdf maker: The path of document being processed is too long.

  • February 10, 2021
  • 6 replies
  • 38150 views

When we want to save a Word or Excel document in PDF maker, we get the following message:

Acrobat pdf maker the path of document being processed is too long. Please save the file to a path shorter than 255 characters and retry

Please advise.

Correct answer rosemarystone

My current workaround to this issue is to
1. Pause OneDrive synching (or quit OneDrive)
2. Find the doc or docx in the Explorer, right-click on it and create a PDF.
3. Once the PDF has  been generated, resume OneDrive synching (or launch OneDrive).

6 replies

New Participant
August 13, 2025

You can try using a tool like LongPathTool. It helps manage and delete files or folders with long path issues easily.

New Participant
January 26, 2024

I use OneDrive for work and am having this issue. I have tried everyone's suggestions below but still no luck.

 

Anything that I can do?

rosemarystoneCorrect answer
Participating Frequently
August 29, 2024

My current workaround to this issue is to
1. Pause OneDrive synching (or quit OneDrive)
2. Find the doc or docx in the Explorer, right-click on it and create a PDF.
3. Once the PDF has  been generated, resume OneDrive synching (or launch OneDrive).

ls_rbls
Community Expert
August 30, 2024

Amazing ! @rosemarystone 

 

Happy to read that you figured out your own remedy, and thanks for sharing it back with everyone.

ls_rbls
Community Expert
November 10, 2022

++ UPDATE !!

 

I must say again, that this issue is not related to Adobe Acrobat at all and there is no integration issue with the Acrobat PDFMaker COM Add-in that is shipped with Microsoft Word (in Office365).

 

The issue (depending on the point of view) is related exclusively between OneDrive and the Microsoft Windows operating system.

 

After much testing and researching patiently, I was able to find official Microsoft OneDrive guidance to resolve this issue.

 

It all points to how the OneDrive service syncs your account credentials accross all devices from Microsoft Windows; this applies to both of OneDrive's personal accounts and business.

 

Furthermore, although it is true that directory (or folder) pathnames do enforce a limitation in how many characters be use ( and that they also must be URL encoded), I tested  all available methods in how to convert a Microsoft Word file to a PDF from OneDrive folders to any desired folder locally in my computer successfully.

 

In the following link below see the sections that talk about syncing or resetting OneDrive:

 

 

NOTE: Clearing the cache also worked for me (in the OneDrive app, or also accessed online via web browser)

 

And in this other link see how to remove all credential on Microsoft Windows via the Credential Manager:

 

 

NOTE IN THE SLIDES BELOW THAT I AM USING A 32BIT VERSION OF ACROBAT ON A 64BIT VERSION OF WINDOWS 10 -- I REALLY WANTED TO PUSH THE ENVELOPE

 

So, below are a set of 7 different slides that I've prepared for you to illustrate doing all sorts of ridiculous things based on all troubleshooting attempts that the users have exhausted. For example, I created in OneDrive's Documents folder up to six subfolders; two of them with extremely long folder names.

 

In addition, I also used the files that @rosemarystone  shared with us and copied up to 72  of those Microsoft Word documents to my OneDrive without the need to make the filename shorter, nor copying to the desktop and renaming such files before saving them back to the OneDrive cloud space with.

 

So here we go:

 

FIRST SLIDE - Note in the More Details pane how long the folder path is. And also note that I kept the original file names even with the  brackets illegal characters as part of the file names (to include excessive blank spaces, dashes and parenthesis)

 

 

 

 

SECOND SLIDE - USING THE "SAVE AS" OR "DOWNLOAD AS PDF" METHODS, BOTH WORKED GREAT VIA ONEDRIVE THROUGH THE WEB BROWSER 

 

 

 

 

 

THIRD SLIDE - IT SHOWS THAT ALSO FROM ADOBE ACROBAT PROGRAM YOU CAN ACCESS THE SAME ONDEDRIVE FOLDERS AND USE THE CREATE PDF TOOL

 

 

 

 

FOURTH SLIDE - ILLUSTRATES OPENING THE SAMEONEDRIVE FOLDER FROM MICROSOFT WORD365.

 

NOTE THAT IN ORDER TO REALLY HIT THE DESIRED ONEDRIVE FOLDER YOU MUST USE "BROWSE" FOR YOUR FILE SEARCH

 

 

 

FIFTH SLIDE - THIS POP UP DIALOGUE WINDOW WILL EXECUTE BEFORE YOU HAVE ACCESS TO THE ACROBAT PDFMAKER COM ADD-IN  DUE TO HAVING CLEARED ALL MY ACCOUNTS CREDENTIALS ON WINDOWS  AND RE-SETTING MY SECURITY CREDENTIALS FOR WEB SERVICES.

 

THIS IS NORMAL 

 

JUST FILL IN YOUR ACCOUNT INFORMATION AND TICK THE CHECKBOX "LOG ME IN AUTOMATICALLY"

 

 

 

 

LAST SLIDE - CLICK ON "CREATE PDF" FOLLOWED BY CLICKING ON YES

 

 

And there you have it.

New Participant
May 22, 2024

I can't tell if this is easier or harder than just saving the file to my desktop before coverting and then moving it back to OneDrive, but thank you for trying to resolve this. I also feel validated in my frustration with OneDrive after reading all of this 🙂

New Participant
October 3, 2022

This needs to get fixed! Adobe this post is from 2021!

AkanchhaS8194121
Brainiac
October 3, 2022

Hi All,

 

We sincerely apologize for not being able to follow up on this issue. 

To further investigate this issue, please try the following 

1- For the file word or excel you have been working with, save it on the desktop first and then try the conversion. 

2- Make sure you have got the most recent patch installed. 

Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

 

Let us know if it still doesn't work with the latest patch.

 

Thanks,

Akanchha 

Participating Frequently
October 4, 2022

You'll notice above I already provided that as a workaround back in July 2021, what we're hoping for is a solution without needing to work around it by saving in multiple locations.

Participating Frequently
September 20, 2022

Adboe, please fix this ASAP - a very long-standing request as we see from this thread. Many people use OneDrive and this issue will be affecting lots of people. I cannot be saving to other locations all the time as a work-around to address this major bug.

AkanchhaS8194121
Brainiac
February 10, 2021

Hey Gabbi,

 

Hope you are doing well.

This is a known issue or say feature limitation which has already been reported and in the discussion. 
The feature will be available soon as the dependencies were on Microsoft. Together, we were able to get this feature approved and will be available in near future release/update. 

 

Will keep you posted as soon as we'll get to hear anything from engineering.  

 

Thanks,

Akanchha 

New Participant
April 29, 2021

The same issue as above, is there any resolution coming soon for this?

New Participant
July 15, 2021

Mid-July now and still no fix. Just got the same error on my end. 

File name is short but if it's in a OneDrive location that's a few folders deep it can't handle it. Frustrating to say the least. My only fix was to SaveAs the file into my laptop Documents folder so the path was shortened and then save as PDF in the preferred OneDrive folder.

Not a convenient fix but it works.