Skip to main content
S
SMT83
New Participant
October 29, 2019
Answered

Acrobat Preflight crashes the software

  • October 29, 2019
  • 1 reply
  • 3718 views

Hi!

For sometime now I have been unable to use preflight in Acrobat DC. Using Win 10.

When clicking "Preflight" acrobat crashes with the attached error. Re-installing Acrobat did not help.

Any ideas?!

 

-T

    This topic has been closed for replies.
    Correct answer Priyanja

    Hi SMT83, 

     

    Thanks for reporting the issue. 

    We tried to reproduce the same scenario in-house but no issue was observed at our end.  On debugging the error message it appears to have something with the preferences/settings.

    Can you please try the following steps to isolate the issue further : 

    1. Rename the Settings folder present at  %APPDATA%\Adobe\Acrobat\Preflight Acrobat Continuous\ to some other name. 

    2. Relaunch Acrobat and check if issue is reproducible or not. 

    If issue is still reproducible then: 

    • Try renaming the "Preflight Acrobat Continuous" directory present at %APPDATA%\Adobe\Acrobat\ . On renaming the folder, any custom profiles are lost. So, please keep a backup of this folder for further use. 
    • Again relaunch Acrobat and check if issue is reproducible or not. 

     

    Please share your observations and contents of "Preflight Acrobat Continuous" directory with us for further investigations. 

     

    Regards, 

    Priyanka Jain 

    (Adobe Acrobat Desktop Team)

     

    1 reply

    P
    Adobe Employee
    PriyanjaCorrect answer
    Adobe Employee
    October 31, 2019

    Hi SMT83, 

     

    Thanks for reporting the issue. 

    We tried to reproduce the same scenario in-house but no issue was observed at our end.  On debugging the error message it appears to have something with the preferences/settings.

    Can you please try the following steps to isolate the issue further : 

    1. Rename the Settings folder present at  %APPDATA%\Adobe\Acrobat\Preflight Acrobat Continuous\ to some other name. 

    2. Relaunch Acrobat and check if issue is reproducible or not. 

    If issue is still reproducible then: 

    • Try renaming the "Preflight Acrobat Continuous" directory present at %APPDATA%\Adobe\Acrobat\ . On renaming the folder, any custom profiles are lost. So, please keep a backup of this folder for further use. 
    • Again relaunch Acrobat and check if issue is reproducible or not. 

     

    Please share your observations and contents of "Preflight Acrobat Continuous" directory with us for further investigations. 

     

    Regards, 

    Priyanka Jain 

    (Adobe Acrobat Desktop Team)

     

    S
    SMT83Author
    New Participant
    November 6, 2019

    Thanks Priyanka Jain!

     

    Renaming the folder did the trick!

    The software created a new "Preflight Acrobat Continuous" directory and everything seems to be working now. 🙂

    T
    taher21
    Participating Frequently
    November 11, 2019

    Dear Priyanka,

    We have scan pdf almost 10MB(150 pages) so we want to reduce size to below 5mb with seracable. can tell us the process? 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices