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Sean29475819nwnv
Participant
April 21, 2023
Question

Acrobat Pro 2020 Classic recently asking for sign-in

  • April 21, 2023
  • 1 reply
  • 5918 views

We have recently started encounting this issue with some of our users.

We are using the Classic track of Adobe Acrobat 2020, which has recently started prompting for Sign-In and the software has been showing that the software subscription has expired, even though actvated with a serial key.

 

Steps I have tried this far to try and resolve.

Manually deleted all Adobe related folders from users AppData folder and the folder from C:\ProgramData.

Removed all registry settings related to Acrobat 2020.

Manually installed the software and entered the serial.

Generted a new Transform file and disabled all online services.

Signed in with a seperate account onto the PC and tried to use Acrobat.

Uninstalled and reinstalled with updated version from the download at https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html

 

If I sign in using my Creative Cloud account, it seems to work fine as it activates using my cloud license. This is not an acceptable workaround, as these users do not have a Creative Cloud account.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 21, 2023

Hi @Sean29475819nwnv 

 

Hope you are doing well and sorry to hear that.

 

Please check the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-2020-asking-to-sign-in/m-p/13497977#M394928 and see if that works for you.

 

Regards

Amal

S
Sean29475819nwnvAuthor
Participant
April 24, 2023

Hi @Amal. 

 

This has already been tried, as I regenerated the Transform file used for install with that option to Disable All Online Services ticked.

Uninstalled and then reinstalled Acrobat with the Transform file specified to the MSI.

jameso32010578
jameso32010578
Known Participant
February 14, 2024

Hi @S. S 

 

I have used the Cleaning tool you suggested and rebooted and restarted the Cred manager a few times.

 

Downloaded the Acrobat 2020 Pro via the below link, as that is the version we are licensed for, using our perpetual serial key.

https://helpx.adobe.com/au/download-install/kb/acrobat-2020-downloads.html

 

However the issue still persists, even after removing all Adobe related folders that I am aware of from C:\ProgramData and related registry entries that may have been left behind.

 

I have also tried running the uninstall manually, also removing Adobe Reader and the Adobe Genuine Service, ran the cleaning tool, rebooted and then installed Acrobat 2020 only, which has also not worked.

 

It seems the only way thus far to resolve this issue is to reimage the machine back to our default state and start from scratch.


Running into the same issue. No idea why this just started happening on certain machines over the last few months. Some users are perfectly fine, but others are now being prompted to sign in with a serialized, perpetual license install of Acrobat 2020. 

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