Acrobat Pro 2023 Extremely Slow Redraw and Page navigation

[GG_Dynamix]

Hi Adobe,

I don't know what happened with Acrobat Pro 2023, but its a nightmare of slow redraw and unusable page scrolling. If I open anything mildly hi-res (300pdi and up) at a larger format A2, A1 etc. its almost impossible to zoom in to a large detail or move about the page. This did not happen on the previous version that I was using Acrobat Pro 2020. What has happened? I need this program to be able to check large format jobs for print, currently it's unusable. I have to force quite after I do one zoom or it will beach ball for an eternity trying to redraw the image.

I'm on a Macbook Pro M1 Max, 64GB Ram, 1TB HD with plenty of space. Ventura 13.6. 

Adobe Creative Cloud gives me no way to revert back to an older usable version. Please advise how I can select an older versionto  install, as I cannot do my job with this program as it is. Please Help!

Many thanks,

GG.

[Dennis240915341igm · Accepted solution]

The following helped with acrobat slowness on my Mac Studio M1 Max
go to Adobe Acrobat > Preferences > Page Display > Rendering > Uncheck 'Use page cache' > Click OK and reboot the computer once.

[Amal.]

Hi @GG_Dynamix 

Hope youa re doing well and thank you for reaching out.

To address the issue you're experiencing with Acrobat DC, please follow these steps:

1. Check Your Acrobat Version:

   • Navigate to Help > About Acrobat to verify your current version. Make sure you have the latest version (23.06.20320) installed.

2. Check for Updates:

   • Go to Help > Check for updates and ensure your software is up-to-date. After updating, restart your computer.

3. Reset Acrobat Preferences:

   • Follow the steps outlined in this guide to reset Acrobat preferences.

4. Create a Test User Profile:

   • Create a new test user profile with full admin rights. This will help determine if the issue is specific to your user profile.

5. Enable the Root Account on MAC:

   • If you're using a MAC, enable the root account and try using the application from there to see if the issue persists.

If the problem still persists, please provide us with the Crash/freeze logs. Follow the instructions in this link to collect the logs. Once collected, upload the log file to any cloud storage and generate a shareable link. Share that link with us for further investigation.

Feel free to let me know if you have any questions.

Regards
Amal

[GG_Dynamix]

Hi Amal,

Thanks for sending through the standard list of troubleshooting measures. Yes, have tried them all now except for the root account which is ridiculous. Also there are no crash or freeze logs, because as I posted its not crashing, its extremely slow perfomance with very large hi-res documents that we in the print production world deal with every day. Small documents are fine and perform as expected. Can you please pass on this performance issue to your developer team. It might be to do with this new "modern scrolling framework" that is mentioned in other threads in the Adobe Community. 

Can you please in the meantime send me a link to a pre-Acrobat 2023 installer. Many thanks.

Grant.

[Amal.]

Hi there ,

The latest Adobe Acrobat version, numbered 23.06.20360, has been released, please update the application to this  new version and see if that works. To ensure you have the most up-to-date software, please follow these steps:

1. Open Adobe Acrobat.
2. Go to the "Help" menu.
3. Select "Check for Updates."

After updating, be sure to reboot your computer to complete the installation.

For more detailed information about this new release, you can visit the following link: Adobe Acrobat Release Notes.

If you still experience this issue, please share the PDF file in question so we can check it further.

~Amal

[GG_Dynamix]

Hi Amal,

Thanks for the info - have updated to the latest version and screen redraw and scrolling is still appallingly unusable with large hi-res documents. Please let the developers know the performance is terrible and needs fixing.

[dbanga]

Hi @GG_Dynamix ,

If possible can you please share the files on which you are facing the issues on.

If that is not possible can we have meeting for debugging your issue

[GG_Dynamix]

Sure, can I share off line with you guys somehow?

Thx. Grant

[dbanga]

@GG_Dynamix  i have shared the details in personal message to you

[dominikz92141282]

I experience the exact same problems.
In various documents it's literally impossible to zoom, because the loading spinner keeps appearing non-stop. If I want to zoom in a PDFs, I have to switch to another program like the apple preview.
It is extremely frustrating that such simple things do not work in a paid program...

[Justin340644630i52]

I am also having this issue. It makes it impossible to view any file up close. I cannot check resolution because it will not ever get past the bouncing ball. I am a professional graphic designer and depend on Acrobat for my business.

[KAREN35689898ou53]

amal please fix this i dont want to live like this any longer

[zeda2022]

Immer die selbe unqualifizierten Antworten von Adobe!
Was soll das? Ich bin seit 30 Jahren Anwender von Adobe, aber so eine Unfähigkeit von Adobe wie seit MONATEN (!!!) an ein Acrobat-Problem herangegangen wird hats bisher noch nicht gegeben:
Adobe fordert auf - der zahlende Kunde soll die Behebung des Problems selber durchzuführen - mit völlig aus der Luft gegriffenen Maßnahmen!

Natürlich verwende ich die neueste Version von Acrobat, natürlich habe ich mehrfach auf verschiedenen Mac diese Anleitung zur Fehlerbehebung ausgeführt! Mit keiner Verbesserung!
Warum schreibt Adobe JEDEN in der Community noch immer diese schwachsinnige Fehlerbehebungs-Anleitung?

Dazu gibts eine eindeutige und einfache Erklärung:
Adobe fehlt völlig der Plan um dieses Problem zu beheben und dies wird mit JEDER weiteren Antwort von Adobe weiter bestätigt!

[gregoryu62256977]

This is the least helpful reply and produces absolutely no solution. How about you fix this and stop asking your users to do a ton of free work for you.

The fact that customers have to research your problems is a huge red flag. 

Watch my subscription go far far away....

[Stephen_Me]

I'm just wanting to echo GG's comment – we are experiencing this slow redraw and lag on zoom across various users in our studio. I also looked for a way to revert to an earlier version but this doesn't appear to be possible. It's making this essential piece of software very frustrating to use.

Thanks,

S

[marekk85111044]

My experience with the new Acrobat 2023 is just as bad. Redraw when zooming is disastrously slow and completely impossible to work with. However, the new Acrobat has other bugs. For example, instead of commenting tool icons, I only see black circles. Developers can keep such software to themselves. It is completely unsuitable for professional work. I would like to know who is responsible for these things. And I'd also like to know what we're actually paying for if Adobe apps keep getting more and more broken... At this point, it would be fair to give users the option to go back to older versions until the issues with the latest version are fixed.

[Jan Schrijver]

Hi there,

I'm having the same problems overhere.

When I open a simple (210 kb) PDF I can hardly zoom in. When I open a PDF of a brochure (7 MB) I get a flashing image and cannot zoom in or scroll. The only way to make it stop is alt/cmd/esc.

I have updated acrobat to the latest version 2023.006.20380,
I have restarted the mac, it doesn't help anything.

Can I also install an older or previous version of Acrobat via Creative Cloud?

[Amal.]

Hi there

We are sorry to hear that.

Is this an issue with a particular PDF file or all of them? Please share a small video recording of the issue for more clarity.

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and sharing them via any cloud storage? Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[Jan Schrijver]

Hi Amal,

With a simple PDF of a letter, it hardly bothers me, but with a PDF of, for example, a brochure or magazine, it mainly bothers me. I also have this problem with PDFs that are a few years old and that I could still work with a few weeks ago.

[Stephen_Me]

Thanks Jan – that looks like it's behaving the same as mine was and it's obviously unworkable. My experience was that the files didn't need to be particularally complex or high res for them to redraw unuseably slowly on any zoom or move. It was literally taking minutes for each redraw. I have since reinstalled Acrobat 2020 to allow me to work normally.

[Jan Schrijver]

Thanks for the tip, I have now also installed Acrobat 2020 and that works fine for now, hopefully Adobe will soon release an update that resolves the problems with Acrobat 2023

[GG_Dynamix]

HI Amal,

I know you are trying to help, and that is very much appreciated, but please can you tell your developers its a high priority issue for creative professionals working on high resolution graphics. You really don't need videos and logs, as I'm 100% sure you can replicate it at Adobe with the files I uploaded to you - this software needs optimizing or the graphics accelleration code needs fixing or something to work with Macs, not sure what it does on Windows. Many thanks -GG

[Amal.]

Hi @GG_Dynamix 

Would you mind sharing the requested log file so that our engineering team can look into it and diagnose the issue for the fix.

~Amal

[GG_Dynamix]

Hi Amal,

I would like to help, but I have uninstalled the 2023 version as I needed to do work, so I am runing the 2022 version. Perhaps one of the others still have it installed and can send you a log. I did upload files as requested and so perhaps just install it on a new M1 Mac and try zooming and scrolling the files I sent and you can look at those logs and why its performance is appalling with larger more complex files. I have lots of work to do and don't have a lot of spare time to do QA testing for Adobe. I hope your engineers can prioritize this. Many thanks.

[Amal.]

Hi there,

Thanks for your prompt response and detailed explanation. I understand that you're using the 2022 version of the software and have already uploaded the files for testing. I'll relay your concerns about the performance issues with larger, more complex files to our engineers. We appreciate your patience and understanding as we work to resolve this issue.

~Amal

[Stephen_Me]

Hi Amal – I've also moved away from the latest version, in my case back to 2020. When I was using the current version it wasn't just large and complex files that were the issue, fairly simple and not particularally high res files would also cause minutes long redraw on any zoom or move. Thanks for your help – hopefully the cause of this can be found and fixed so we can all get back to the current version.