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GG_Dynamix
GG_Dynamix
Inspiring
October 16, 2023
Answered

Acrobat Pro 2023 Extremely Slow Redraw and Page navigation

  • October 16, 2023
  • 23 replies
  • 63513 views

Hi Adobe,

I don't know what happened with Acrobat Pro 2023, but its a nightmare of slow redraw and unusable page scrolling. If I open anything mildly hi-res (300pdi and up) at a larger format A2, A1 etc. its almost impossible to zoom in to a large detail or move about the page. This did not happen on the previous version that I was using Acrobat Pro 2020. What has happened? I need this program to be able to check large format jobs for print, currently it's unusable. I have to force quite after I do one zoom or it will beach ball for an eternity trying to redraw the image.

I'm on a Macbook Pro M1 Max, 64GB Ram, 1TB HD with plenty of space. Ventura 13.6. 

Adobe Creative Cloud gives me no way to revert back to an older usable version. Please advise how I can select an older versionto  install, as I cannot do my job with this program as it is. Please Help!

 

Many thanks,

GG.

    Correct answer timlee7

    Very pleased turning off these options has solved the issue of redwaring when zooming in.  this is in OSX 12.5 Monterey.  Acrobat 24.  2015 27" iMac.  Is odd as I had tried turing off the whole smoothing which ad not helped.  But turning off the individual checkboxes has.  I did find turing them on again caused the issue to return.  Thank you.

     

    23 replies

    Show previous replies
    J
    Jan Schrijver
    Participant
    November 21, 2023

    Hi there,

     

    I'm having the same problems overhere.

     

    When I open a simple (210 kb) PDF I can hardly zoom in. When I open a PDF of a brochure (7 MB) I get a flashing image and cannot zoom in or scroll. The only way to make it stop is alt/cmd/esc.

     

    I have updated acrobat to the latest version 2023.006.20380,
    I have restarted the mac, it doesn't help anything.

     

    Can I also install an older or previous version of Acrobat via Creative Cloud?

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      November 21, 2023

      Hi there

       

      We are sorry to hear that.

       

      Is this an issue with a particular PDF file or all of them? Please share a small video recording of the issue for more clarity.

       

      Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and sharing them via any cloud storage? Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

      Regards
      Amal

      J
      Jan Schrijver
      Participant
      November 21, 2023

      Hi Amal,

      With a simple PDF of a letter, it hardly bothers me, but with a PDF of, for example, a brochure or magazine, it mainly bothers me. I also have this problem with PDFs that are a few years old and that I could still work with a few weeks ago.

        S
        Stephen_Me
        Participant
        October 25, 2023

        I'm just wanting to echo GG's comment – we are experiencing this slow redraw and lag on zoom across various users in our studio. I also looked for a way to revert to an earlier version but this doesn't appear to be possible. It's making this essential piece of software very frustrating to use.

         

        Thanks,

        S

          M
          marekk85111044
          Participant
          November 21, 2023

          My experience with the new Acrobat 2023 is just as bad. Redraw when zooming is disastrously slow and completely impossible to work with. However, the new Acrobat has other bugs. For example, instead of commenting tool icons, I only see black circles. Developers can keep such software to themselves. It is completely unsuitable for professional work. I would like to know who is responsible for these things. And I'd also like to know what we're actually paying for if Adobe apps keep getting more and more broken... At this point, it would be fair to give users the option to go back to older versions until the issues with the latest version are fixed.

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            October 16, 2023

            Hi @GG_Dynamix 

             

            Hope youa re doing well and thank you for reaching out.

             

            To address the issue you're experiencing with Acrobat DC, please follow these steps:

            1. Check Your Acrobat Version:

              • Navigate to Help > About Acrobat to verify your current version. Make sure you have the latest version (23.06.20320) installed.

            2. Check for Updates:

              • Go to Help > Check for updates and ensure your software is up-to-date. After updating, restart your computer.

            3. Reset Acrobat Preferences:

              • Follow the steps outlined in this guide to reset Acrobat preferences.

            4. Create a Test User Profile:

              • Create a new test user profile with full admin rights. This will help determine if the issue is specific to your user profile.

            5. Enable the Root Account on MAC:

              • If you're using a MAC, enable the root account and try using the application from there to see if the issue persists.

             

             

            If the problem still persists, please provide us with the Crash/freeze logs. Follow the instructions in this link to collect the logs. Once collected, upload the log file to any cloud storage and generate a shareable link. Share that link with us for further investigation.

             

            Feel free to let me know if you have any questions.


            Regards
            Amal

            GG_Dynamix
            GG_DynamixAuthor
            Inspiring
            October 17, 2023

            Hi Amal,

            Thanks for sending through the standard list of troubleshooting measures. Yes, have tried them all now except for the root account which is ridiculous. Also there are no crash or freeze logs, because as I posted its not crashing, its extremely slow perfomance with very large hi-res documents that we in the print production world deal with every day. Small documents are fine and perform as expected. Can you please pass on this performance issue to your developer team. It might be to do with this new "modern scrolling framework" that is mentioned in other threads in the Adobe Community. 

             

            Can you please in the meantime send me a link to a pre-Acrobat 2023 installer. Many thanks.

             

            Grant.

              Amal.
              Community Manager
              Amal.Community Manager
              Community Manager
              October 17, 2023

              Hi there ,

               

               

              The latest Adobe Acrobat version, numbered 23.06.20360, has been released, please update the application to this  new version and see if that works. To ensure you have the most up-to-date software, please follow these steps:

              1. Open Adobe Acrobat.
              2. Go to the "Help" menu.
              3. Select "Check for Updates."

              After updating, be sure to reboot your computer to complete the installation.

               

              For more detailed information about this new release, you can visit the following link: Adobe Acrobat Release Notes.

               

              If you still experience this issue, please share the PDF file in question so we can check it further.

               

              ~Amal

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