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Question

Acrobat Pro Crashing Constantly on M1 Mac

Forum|Forum|4 years ago
April 6, 2021
21 replies
67404 views

Acobat Pro seems to crash constantly when attempting to edit larger PDF files. Full uninstall/reinstall is not helping. Running on a M1 Mac, Big Sur 11.5.1. Any ideas?

N

Neri365403611q8q

New Participant

This is what it does to my macbook.

Any suggestions?

It happens randomly, even with small files

H

hopkinsprinting

Inspiring

Hi Neri,

Have you by chance tried completly uninstalling and reinstalling Acrobat? If no, uninstall it using the "Acrobat Uninstaller" app that's in the same folder as the Acrobat app itself. After that's done, use the following tool to finish removing what the uninstaller does not: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Then reinstall a fresh copy either by using the Adobe CC app or downloading an installer directly from the following website (this might be the better choice): https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Best regards,

hp

H

hopkinsprinting

Inspiring

Yes, I've installed, uninstalled, reinstalled, MULTIPLE TIMES. That DOES NOT fix the issue. This is absolutely ridiculous. I am a professional and cannot get any work done with all this constant crashing. The only thing that kinf of worked, but that no longer works, is restarting my computer. I could then work in a couple PDFs before the crashing starts again. However, now, even after restarting my Macbook Air M1, the second I open a PDF, Adobe crashes. This needs to be fixed ASAP.

Hi Eric,

I have a few more suggetions try try:

1. In Preferences > General under Application Startup, do you have the "Enable native OS mode..." checkbox enabled? If so, try disabling it. If it's disabled, try enabling it.

2. If the crashes persist, in Preferences > Security (Enhanced), do you have the "Enable Enhanced Security" checkbox enabled? If so, try disabling it. I mention this one as sometimes this setting can interfere if you have any 3rd party plugins installed.

3. Speaking of which, do you have any 3rd party plugins installed? If so, try temporarily removing them.

4. If the crashes still persist, here is one last thing to try (which will make no sense): on your desktop, when you have a Finder window open and click once on a file, do you get a thumbail preview of the file on the right side of the window? If so, try disabling the preview feature withinin macOS.

Questions:

1. Where are the PDF files stored that you are working on when Acrobat crashes? Are they on your local Mac or are they on a some sort of network server?

2. Is the PDF file you are working on when Acrobat crashes a large one meaning lots of megs of disk space?

Best regards,

hp

B

BEN236197733i59

New Participant

The problem seems to be related to coming and going from VPNs, or switching from wired to wireless connections on remote servers . . . FWIW, since you guys can't seem to figure it out.

L

Landry292110211sku

New Participant

Has this issue been resolved? I'm experience the same thing.

Amal.

Community Manager

Hi @Landry292110211sku

We apologize for the ongoing issue you are experiencing with Adobe CC. Our team would be happy to assist you further in resolving this issue.

To help us investigate further, could you kindly provide us with the Adobe CC logs and Procmon logs (for Windows users only)? You can easily collect the logs by following the steps provided in these links: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html respectively. Once collected, please upload the logs to any cloud storage and share the link with us.

Additionally, please ensure that you have the latest version 23.01.20093 installed. You can check for updates by going to Help > Check for updates, and don't forget to reboot your computer after updating.

Regards

Amal

R

Reinzeichnung24813111r4u1

New Participant

Me and my entire Team of 20+ users bought M1 macs earlier this year. Since then we had this exact problem and with every acrobat update i am sure they finally fixed it but nothing changes. I cannot believe this problem is known for way over a year and adobe can't fix it. Acrobat is currently UNUSABLE on M1 macs. We have backup macs with intel JUST TO USE ACROBAT. It is starting to get unacceptable!

E

enterthetaste

New Participant

Same, having 20+ licenses just to see the colleagues using the mac preview, since acrobat is EXTREMLY slow and is constantly crashing.
I should considering refunding it.

A

anil22961412rtev

New Participant

I have the same issue on Monteray 12.6, Acrobat Pro is virtually unusable.

R

Rob Pfaffmann

New Participant

Adobe needs to get its act together with Acrobat on the Mac ....I have given up on it. They know they have an issue and just dont care to fix it. Try printing from Preview vs Acrobat or doing minor edits. case closed.

E

enterthetaste

New Participant

Having alot of devices facing the same issue, none of the proposed solutions worked for me.
Even a freshly installed mac has the issue with OS X 12.2.1.

Amal.

Community Manager

Hi there

We are sorry to hear that.

This issue is already raised to our engineering team for review. We will share the update as soon as we get any news from them.

Regards

Amal

neilm78144521

New Participant

Is there any update on this as my team of 10 operators are all experiencing this issue? (Constant crashes without any pattern). All Macs are M1 Mac Mini's running OS 12 Monterey 12.3.1 and the latest available version of Arobat DC.

H

hopkinsprinting

Inspiring

Hey there,

Question. Do you have any 3rd party plugin's installed?

Thank you,
hp

B

BEN236197733i59

New Participant

Constant crashes multiple times per day. Does not seem to matter the size of the pdf or how many I have open.

Adobe Acrobat Pro DC Version 2021.011.20039

File: AdobeLogs_20220316_134139_269-mac-GS.zxp

R

Rob Pfaffmann

New Participant

Agreed!

H

hopkinsprinting

Inspiring

You can add me to the list of those experiencing frequent crashes. I have a 24" M1 iMac running Big Sur. Crashes started pretty much right after install. Things tried:

Rebooted.
Removed all 3rd party plug-ins.
Reset Acrobat preferences.
Upgraded Acrobat to the very latest version available.
Enabled the "Enable native OS mode..." checkbox in Acrobat preferences.
Cleared cache.

Would appreciate a fix before I purchase more M1 Mac's.

Thanks,
hp

Amal.

Community Manager

Hi there

Would you mind sharing the exact version of Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for Updates and reboot.

Regards

Amal

H

hopkinsprinting

Inspiring

Hi Amal,

I already had version 22.1.20085 installed. I also tried enabling the "Open using Rosetta" checkbox in the Get Info window for Acrobat and it is still crashing.

Jon