Participant

Question

Acrobat Pro Crashing Constantly on M1 Mac

Forum|Forum|4 years ago
April 6, 2021
21 replies
67441 views

Acobat Pro seems to crash constantly when attempting to edit larger PDF files. Full uninstall/reinstall is not helping. Running on a M1 Mac, Big Sur 11.5.1. Any ideas?

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Pradhyum

Participating Frequently

I request everyone who is encountering this issue to upvote the bug report I have created on Adobe UserVoice here:

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/44232393--bug-acrobat-crashes-when-opening-interacting-wit

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ppdmonline

Participant

I cant tell exactly when it started but recently Acrobat Reader PC keeps crashing and freezing on my Mac. It is up to date and I have re-installed. My Mac is running the latest version of OS Big Sur 11.2.3 Please help! I need to be able to use PDF for work and it is completley impractical to keep shutting it down and restarting.

Amal.

Community Manager

Hi Ppdmonline

Hope you are doing well and sorry for the trouble. As described the Acrobat Reader DC is freezing and crashing.

- Would you mind sharing the workflow/steps that you are doing that leads to freeze/crash?

- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

- What is the version of the Acrobat Reader DC you are using? To check the version go to Help> About Acrobat and make sure you have the latest version 21.01.20145 installed. Go to Help > Check for Updates and reboot the computer once and check.

You may also try to reset the Acrobat Preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

Also, please check out the steps suggested in the help page: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that works.

Regards

Amal

kens16177859

Participant

Also crashing immediately on load. My workflow depends on being able to read PDFs. I was able to get Acrobat working for a couple days by deleting the preferences file, but now that everything is up to date (Catalina 10.15.7, Acrobat 21.0) the crashes are back.

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Pradhyum

Participating Frequently

I am encountering this issue as well. Acrobat plays a crucial role in my educational environment and it is constantly crashing at any supported files I throw at it.

Attached are my Adobe and Apple logs.

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Pradhyum

Participating Frequently

Unfortunately, the Adobe Logs window did not appear at the time of sending this post. I have attached the Apple log as well as the spindump (for another acrobat instance hang/crash)

Acrobat_Crash_Apple_Logs.txt

spindump.txt

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Pradhyum

Participating Frequently

Attached is a report generated using the Adobe Crash Utility.

adobe_log.txt

shauno5644362

Participant

Same. Acrobat renders the M1 mac useless. Takes 5 minutes just to close it. And the mac still is sluggish until reboot. Hope you guys get it fixed, its been a year.

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CLT-WWN

Participant

I am having the same problem. Tried all the suggestions and still crashing.

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defaultb24ilpdytqjt

Participant

I have this same EXACT behavior. I have been working with Adobe Acrobat on my M1 iMac for weeks without issue. Suddenly, out of nowhere, 2 weeks ago the program started freezing and crashing. These are not lare files. I tried uninstalling and reinstalling without any improvement. If I can access my document, it is extremely slow to scroll and takes significant time to complete simple tasks, such as signing a document.

This is on Big Sur 11.5.2; Acrobat Pro DC 2021.007.20091.

I haven't changed any settings or made any programatic changes. All I want to do is sign simple documents.

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Rohit_Anand

Adobe Employee

Hi

Sorry for the inconvenience.

Can you please follow steps mentioned in the link below and share the required logs

https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

Also, can you please try running Acrobat/Reader in native mode to see if the problem is resolved, see steps here https://helpx.adobe.com/in/acrobat/kb/apple-silicon-m1-processor-support.html

Thanks,

Rohit Anand

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defaultb24ilpdytqjt

Participant

Unfortunately I cannot change it to native mode because the program is so unstable it won't allow me to even get to the preferences.

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CEC5

Participant

I have the same problem, any PDF document opens automatically in Acrobat Pro (even when another program is set as the default), and within 2-3 seconds the time wheel appears and the program doesn't respond. Whether opening a file on local computer or from the cloud.

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alexsmedile

Participant

Yeah. it is not truly Apple Silicon native. Open Activity Monitor and see for yourself.

its15426586

Participant

any one found a solution or work around? we started to use the new M1 Macbook and purchased the adobe acrobat DC creative cloud app.

Once in a while, the Acrobat will be slow and freezing and doing the circle icon and stays in that. the user has to force stop the Acrobat.

We submitted a ticket with Adobe and they suggested to do cleaner procedure and reinstall from the creative cloud again but still the same and they closed the ticket without any resolution 😞

We tried most of the work around or recommendations but still the same 😞