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KevinTNZ
Participant
September 15, 2020
Question

Acrobat Pro DC and form responses requiring Flash

  • September 15, 2020
  • 1 reply
  • 3029 views

I have Acrobat Pro DC version 2020.012.20041 installed and I'm trying to use the form functionality to collate the PDF form responses.

When I receive the completed form response I can add it to the response file, but when I try to open the response form I get told that I need to have Flash installed.

Considering that Flash is EOL at the end of this year, is there a roadmap to remove this requirement?  Is there any way I can create the response file now without the need for Flash?

Thanks

Kevin

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 16, 2020

Hi Kevin,

 

We are sorry for the trouble, As described, when you open the response form you get the Flash warning.

 

Adding Flash content in PDF files is now disabled and no longer supported. You will see one of the below dialogs when you encounter Flash content in a PDF.

When Flash Player is not installed on your system:

 

 

 

 

When Flash Player is installed on your system: A message is displayed asking you to turn off using Flash Player.

 

 

 

 

 

 

Choose one of the following:

  • OK - Disables the preference Use Flash Player For Playing 3D and Multimedia Content. FlashPlayer is not used to play flash content. The PDF uses the native OS media players, like Windows Media Player on Windows or QuickTime on macOS, to play the audio or video content in the PDF.
  • Ask me later - The preference Use Flash Player For Playing 3D and Multimedia Content is enabled, and FlashPlayer plays the flash content. The message is displayed again if the user opens a PDF file with flash content.

 

 

 

 

 

 

 

 

 

 

 

For more information please look at the help pages listed below:

https://helpx.adobe.com/in/acrobat/kb/flash-format-support-in-pdf.html

https://helpx.adobe.com/acrobat/using/flash-player-needed-acrobat-reader.html

 

Hope this information will help

 

Regards

Amal

    M
    Mary-Anne5E5F
    Participant
    April 14, 2021

    This answer does not help, it is when using an Adobe forms Response file that the requirement for Flash appears.  Here is the exact error message:

    The redirect to the download page gives you a page that says Flash has been discontinued.  This is a serious issue for anyone trying to use response files to collate form response data.

      D
      defaultptnz5a7qg6hk
      Participant
      September 17, 2021

      this is the same problem I am having too.

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