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Acrobat Pro DC extremely slow going into full screen mode.

New Here ,
Jul 28, 2021 Jul 28, 2021

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Whenever I go into "Full Screen Mode" in Acrobat Pro DC, the document takes forever to load with a very slow fade that debilitates my computer. I've tried adjusting settings and it happens with all kinds of PDFs, even really small file sizes. My 2016 Macbook Pro is connected to a thunderbolt display.

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Crash or freeze, General troubleshooting

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Adobe Employee ,
Jul 28, 2021 Jul 28, 2021

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Hi Jmist

 

Hope you are doing well and sorry for the trouble. As described the application is slow when going to full screen mode.

 

Would you mind sharing the version of the Adobe Acrobat Pro DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.05.20058 installed. Go to Help > Check for Updates and reboot the computer once.

 

If it still doesn't work, please try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and check if that works for you.

 

Also, please try to create a new test user profile with full admin rights or enable te root account in Mac and try using the application there and check.

 

Regards

Amal

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