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DistractedDave
New Participant
December 19, 2023
Question

Acrobat Pro Not Responding Solved By Disabling "Enable Protected Mode at StartUp". Better solution?

  • December 19, 2023
  • 3 replies
  • 5649 views

Of 25 users here with Acrobat Pro I have six that started having an issue with Adobe Acrobat Pro "Not Responding" frequently and lasting from 30 seconds to several minutes at a time. This made it almost impossible to use the app.  Disabling "Enable Protected Mode at Startup" has solved the issue as a temproary fix but I'd like to know if there is a better option.  This issue started yesterday (Monday) and there were no Acrobat updates, no Windows updates, no firewall (ie: web filtering, firewall rules, etc) changes here prior to this issue starting.

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    3 replies

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    alie2n
    New Participant
    December 20, 2023

    Hi,

    we are seeing this also. Does anyone have a solution to this problem? 

    Is Adobe aware of this situation?

     

    Cheers

    G
    gen19464
    New Participant
    December 20, 2023

    We just went to Help, Check for Updates.  There was one just sitting there waiting so we updated it.  It updated security, repaired files, etc.  Didn't take long.  Had to do a restart.  Since then, everything seems to be working.  Fingers crossed!

    G
    gen19464
    New Participant
    December 20, 2023

    We're having it here, too!  Mine started yesterday, another employee's started last week.

    E
    ENMRSH0D45
    New Participant
    December 19, 2023

    We're also starting to see this in the current version of Adobe Pro with no changes on our end. It continutes after recent reboots of the PCs.

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    DistractedDaveAuthor
    New Participant
    December 19, 2023

    I suspect the "Enable Protected Mode" causes some communication with Adobe's system, which is either slow or intermittently (but often) failing. Either that or something is going wrong with communicatin to AD or the file servers. We redirect Desktop and Documents folders to network shares so it's possible that's connected to the issue too. I haven't had a chance to dive deep into it. I'd just restart the file servers but this place runs 24/7 most of the time. Maybe over the coming weekend...

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