Acrobat Pro not working after new hard drive installed

Question

Hi, and thanks for helping. My hard drive failed this month and I had a new one installed - same computer, same serial number. I bought it a number of years back, and use it exclusively to combine multiple files into a pdf. No need on my end for any upgraded features.

I copied it over from my application folder (mac) but when I try to use it is says "configuration error: please uninstall and reinstall the software." Though I still have my activation key, I have no way to enter it, and I assume I can't download a much-older version of the software into which I could put my activation key.

Like I said, no need for a fancier version and no budget for a monthly subscription to a program I use six times a year to make a pdf. Anyone have an idea as to how I can get my program working again?

Thanks so very much!

kglad · Accepted Answer

undo whatever you've done.then download the installation file for your acrobat, install (assuming you have a compatible os) and activate with your serial number.Single user licensee downloadable installation files available:Suites and Programs: CC 2018 | CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC 2013 | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3Acrobat: DC, XI, X | X,X suite,9,9 extended | 8 | 7 | Authorware: 7.01 windows | Captivate: 11 (2019) | 10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0  | Contribute: CS5 | CS4, CS3 | 3,2eLearning Suter: 2.5 7z |2.5 exe | FrameMaker: 12, 11, 10, 9, 8, 7.2 | Lightroom: 6.14| 5.7.1| 4.4 | 3.6 | win 2.7, 1.4.1 | mac 2.7, 1.4.1 | Photoshop Elements: 2018,15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 macPremiere Elements: 2018,15,14| 13,12,11,10,98 | 7RoboHelp: 2015, 11, 10, 9, 8Updatesnon-cc updatesCC (2013) Updates: Windows macOS CC 2014 Updates: Windows macOS CC 2015 Updates: Windows macOS Download and installation help for Adobe linksDownload and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3 which also apply to eLearning Sute 2.5. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.And a big thank you to Jim @ Prodesigntools for helping me with these links![ moved from Creative Cloud Download & Install to Installing, Updating, & Subscribing to Acrobat]

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