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obsTRap
New Participant
June 23, 2023
Answered

Acrobat pro stuck at loading state

  • June 23, 2023
  • 2 replies
  • 9106 views

Hello Community,

 

I need some help regarding an issue I'm encountering while attempting to edit a PDF file using Acrobat. The document opens just fine, but the trouble starts when I initiate the editing process. At this point, a pop-up window emerges displaying a loading icon, and thereafter, Acrobat becomes unresponsive.

 

I’d greatly appreciate any insights or solutions that anyone might have for this issue.

 

Thank you in advance!

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi @obsTRap 

     

    Hope you are doing well. Sorry for the delay in response.

     

    As shared above, Acrobat becomes unresponsive while editing a pdf file. I assume it happens with a specific file you are working with?

    Try these steps and see if that helps:

    • Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up," "Protected View," and "Enhanced Security">OK>close and reopen Acrobat and try again.
    • If this file is saved on a cloud location,, then save it locally and start editing.
    • Acrobat and Reader official update  23.003.20215 is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates> rebooting Acrobat.

    More information about this release is here: Release Notes | Adobe Acrobat, Reader

     

    Thanks,

    Akanchha 

    2 replies

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Brainiac
    June 30, 2023

    Hi @obsTRap 

     

    Hope you are doing well. Sorry for the delay in response.

     

    As shared above, Acrobat becomes unresponsive while editing a pdf file. I assume it happens with a specific file you are working with?

    Try these steps and see if that helps:

    • Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up," "Protected View," and "Enhanced Security">OK>close and reopen Acrobat and try again.
    • If this file is saved on a cloud location,, then save it locally and start editing.
    • Acrobat and Reader official update  23.003.20215 is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates> rebooting Acrobat.

    More information about this release is here: Release Notes | Adobe Acrobat, Reader

     

    Thanks,

    Akanchha 

      O
      obsTRapAuthor
      New Participant
      July 2, 2023

      Hello, thanks for your help. 

       

      This fixed my problem. 

      AkanchhaS8194121
      AkanchhaS8194121
      Brainiac
      July 3, 2023

      That's great!

      Thanks for taking out time and updating the discussion. @obsTRap 

       

      Let us know if there's any further assistance is required.

       

      ~Akanchha

      O
      obsTRapAuthor
      New Participant
      June 25, 2023

      Any advice?

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