Acrobat problems on Windows10 using Bootcamp

New Here ,
Sep 12, 2022 Sep 12, 2022

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I've been trying for two hours to get Acrobat DC set up and working an a brand new install of Windows 10 on a 2015 Macbook Pro using Bootcamp.

 

Adobe has shuffled me through 5 different help techs, and each one tells me to reinstall. I have tried reinstalling three times. I have tried Repair. I have run the updater and installed updates and that made things worse. Ive rebooted many times. Now suddenly my Adobe help person left the chat and will not come back.

 

So, I'm hoping someone here may have run into this issue.

 

Upon initial install the app will launch. But clicking on File, Edit, View, or Window causes a dialog popup to tell me "An internal error occured". I have to click the OK button around 11 or 12 times to clear that dialog box. The next time I click one of the menu buttons the same cycle repeats. The only button that works is the Close button.

 

After trying to launch a few times the App now closes immediately upon start. Rebooting does not help.

 

Are there known issues with Acrobat and Bootcamp?

 

Thanks

Keir

TOPICS
Crash or freeze , General troubleshooting

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Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

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Hi @Keir25587772a3lp 

 

 

We are sorry for the trouble. Would you mind collecting Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and in case the application is freezing/crashing please also collect the Adobe Acrobat crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation 

 

~Amal

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