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V
Virdual
Participant
October 31, 2023
Question

Acrobat Processes hanging in Task Manager

  • October 31, 2023
  • 2 replies
  • 5580 views

I have a client who has been experiencing a persistent issue with opening PDFs in other software. This issue happens when choosing the option to "Open in Adobe" within Outlook email PDF attachments and other software that generates reports.

 

After some use of Adobe throughout the day, attempting to open a PDF from another program with Adobe Acrobat will result in nothing happening. No event viewer logs, no errors from Adobe itself. The only way to fix it is to go into Task Manager and kill any Acrobat.exe sessions running (even when Acrobat is not open). It seems like sessions are hanging causing new PDFs to not open.

 

User is running Creative Cloud w/ Adobe Acrobat latest version. We've tried uninstalling, reinstalling, repairing, etc. Not sure what else to do next.

    2 replies

    G
    German A
    Participant
    April 15, 2025

    Also getting this. We've done repairs and complete reinstalls and a few hours later they hang again.

    64 bit version on 64 bit system. Version 25.1.20435

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 15, 2025

    Hi @German35133938xjbn,

     

    Hope you are doing well. Sorry for the trouble with Acrobat.

     

    Would you mind updating the app to the latest version (2025.001.2047x) and let us know if the experience improved?

     

    If not, please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

     

    Look forward to hearing from you.


    Regards,
    Souvik.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 1, 2024

    Hi there 
     
    Hope you are doing well and sorry to keep you waiting 


    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
     
    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.
     
    Please try to reset the Acrobat preferences as described here https://adobe.ly/49U5YK3 and check

     

    Let us know how it goes.

     

    ~Amal

    M
    Mr..Wonderful
    Participant
    April 9, 2025

    I am having the same issue on Windows 11 running Adobe Acrobat Pro ver: 2025.001.20435 64bit.

    After opening a few PDF's and closing them trying to open more PDFs fails until I go to the task manager and kill all the active Adobe Acrobat processes that are hanging around. This is very annoying

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