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A
Alexander35682757jxtp
New Participant
April 22, 2024
Question

Acrobat Professional 2020 encryption error

  • April 22, 2024
  • 1 reply
  • 2087 views

I have recently bought and install Adobe Acrobat Pro 2020. Whenever I try to encrypt a PDF file, the "Apply" button does not react to clicking. When I then choose "encrypt with password" from the dropdown menue and go through the menu, I get the following error at the end of the procedure:

"Allgemeiner Fehler des Kryptografiesystems". The PDF file is not encrypted and nothing else happens. I already tried the following:

 

1) repair of installation

2) full wipe of the installation and clean re-install

3) resetting all settings in the app

 

It is the extact copy of a similar error by another user (WernerGg). You can find the thread when you search for the following keywords: "Allgemeiner Fehler des Kryptografiesystems". Unfortunately this thread ends without a solution.

 

Could you please hlep me in fixing the error? Thank you very much.

 

This topic has been closed for replies.

1 reply

Abambo
Abambo
Adobe Expert
April 28, 2024

You can insert a link to the referred thread, that is much easier: https://community.adobe.com/t5/acrobat-discussions/allgemeiner-fehler-des-kryptografiesystems/td-p/12434605

 

Tagging @Amal. for a follow-up.

 

 

ABAMBO | Hard- and Software Engineer | Photographer
A
Alexander35682757jxtpAuthor
New Participant
April 29, 2024

Hi Abambo, thanks for the help and for tagging @Amal.. I will wait for his response. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 1, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Have you started experiencing this issue recently?

 

What is the version of the OS and the Acrobat 2020 you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 20.05.30574 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, share the screenshot of the error message and the Adobe CC logs https://adobe.ly/3y47sE3 , Procmon logs (Win Only)  https://adobe.ly/4dllAcc  and share them via any cloud storage of your choice. Just upload the log file to the cloud and generate the link and share it with us for further investigation.
 
Regards
Amal



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