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blu101783
New Participant
October 5, 2016
Answered

Acrobat shows blank PDF in Print Preview

  • October 5, 2016
  • 7 replies
  • 108043 views

Opening a PDF in Acrobat DC works fine. When printing in Acrobat, though, the print preview (and the actual print) are blank.  I have been opening the file in Acrobat Reader DC and can print normally from there.  Really, really annoying.

Correct answer hrlong87

I uninstalled completely and then downloaded acrobat via Adobe's website, rather than directly from creative cloud. Now it shows 2019 for me too, but before I did all that, I checked the version and it was 2018 continuous, so Idk. But you've fixed my problem, so thanks to you!

7 replies

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Eugene35924668e9to
New Participant
June 18, 2024

When you select "print" and the actual print menu comes up - look down at the "comment & forms" sections - from the drop down menu select "documents".  Could have been on like form fields only. Took me forever to find this out but might be the problem for everyone. Hope this helps everyone as well.

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    Darrell36357638b1ev
    New Participant
    March 27, 2024

    In my case it was a print setting in Adobe: After choosing print and the print window opens, above the print preview, in the Comments & Forms section, mine was set to "Form fields only".

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      Miguel15E1D
      New Participant
      November 16, 2020

      I figured it out for some of the users on this thread. I know its old, but I want a solution typed here in case other have this problem.

       

      Up on top of the document, make sure it doesnt say Form Fields only, but change drop down to Document

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        BenCraige
        New Participant
        April 27, 2021

        Also I just figured out another way, Im not sure if everyone will have this option. When you select print, click advanced.

        Check the box "print as image" So far this has helped me.

         

          S
          stephaneg61315485
          New Participant
          September 25, 2018

          Having the same issue.

          Can staff try to find how to solve this problem ? I use print many times in the day and it would be nice that this function really works. I use to pay for an app that completely works, and this issue doesn't seems to be solve for years now.

          Thanks for helping

          Abambo
          Abambo
          Community Expert
          September 25, 2018

          stephaneg61315485  wrote

          Having the same issue.

          Can staff try to find how to solve this problem ?

          This is a user to user forum with some staff participation. If you want help, you need to tell us about your situation like OS and version Acrobat version etc.

          If you have a paid current version of Acrobat, you may also Contact Customer Care . My guess is still a graphics driver problem.

          ABAMBO | Hard- and Software Engineer | Photographer
          S
          stephaneg61315485
          New Participant
          September 25, 2018

          I don't think about a graphic driver issue, because it works fine in Acrobat Reader but not in Acrobat Pro DC .

          If there was a graphic problem I think it'll not work in both apps. Don't you think so ?

          Sullibury
          Sullibury
          Known Participant
          June 1, 2018

          Nope, it's not a "Microsoft" problem, it's also an macOS problem too.  And it's not a graphics driver problem, because I have the new 27" iMac Fusion with the Radeon Pro 580 8192MB and everything else has been working fine.

          I've had this issue for awhile but just sent each file to my husband for him to print for me...which annoys the heck out of me since he barely knows how to do even that with any computer.  The previous printer showed the blank area (see image) and would spit out a blank page.  After getting a new printer, the attached image still applies but at least it actually prints the document.  However, usually I have to print each several times because they don't print the size correctly (since I can't see the format in the preview)...especially with spreadsheets.

          It shows this was "Assumed Answered" but I don't know what that means since there is no actual resolution.  So if there is and I just don't see it, please let me know and will certainly look into that.  Thanks!

            Abambo
            Abambo
            Community Expert
            June 10, 2018

            It's marked "assumed answered" which is not exactly answered and there seams to be no correct answer.

            My guess of the Windows display problem was for the screen shot in this post: Re: Acrobat shows blank PDF in Print Preview .

            Could you please specify your acrobat version?

            How was the PDF file created. Can you share a PDF file with us (with dummy information if the real data is confidential)?

            ABAMBO | Hard- and Software Engineer | Photographer
            Sullibury
            Sullibury
            Known Participant
            June 15, 2018

            I've started using Acrobat DC, but I can't remember if it's been like that since then.  I've just put up with it because there was a 'work-around.'

            Most of my PDFs are converted from Pages, but the majority of what I do is for my online store when I have to print out invoices, packing slips, and shipping labels.  These are automatically downloaded from my account on Big Commerce.  But too many times, the file looks fine on the screen but ends up printing 2 sheets, by looking at the Preview it has always helped me to notice whether browser links show up at the footer so that I can remove them.  I don't have that option now.

            I had a template form that I opened in Pages then exported to PDF, but I can't find a way to attach a file other than an image or a video.  I tried to drag it into the reply area but didn't do anything, so I'll insert another screen print of something else I was working on...

            Abambo
            Abambo
            Community Expert
            September 25, 2017

            can anyone here post screen shots of what your experiencing?

            ABAMBO | Hard- and Software Engineer | Photographer
            A
            ajs2056
            New Participant
            October 10, 2017

            This is what mine looks like:

            Abambo
            Abambo
            Community Expert
            October 10, 2017

            This looks like a nasty Windows font problem...or a graphics driver problem. Do you have also problems with other dialogue boxes?

            May be this helps: How to restore Windows 7 default fonts. - Microsoft Community

            ABAMBO | Hard- and Software Engineer | Photographer
            Meenakshi Negi
            Community Manager
            Meenakshi NegiCommunity Manager
            Community Manager
            October 5, 2016

            Hi blu101783

            Try the troubleshooting steps provided in this KB doc: Troubleshoot PDF printing in Acrobat and Reader

            Are you experiencing this issue with a particular PDF?

            Please share the exact workflow you do to print PDF.

            Regards,

            Meenakshi

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            blu101783Author
            New Participant
            October 5, 2016

            Thanks for your reply.  I have already tried the solutions within the article.

            When executing the print option, whether using the file menu, print icon, or right-click menu: print option, the print dialog box appears as normal. The abnormality is the preview shown in the lower right corner of the print dialog box. It is blank. If you continue to execute the print, the paper is also blank on output.

            If you open the same PDF in Acrobat Reader and follow the same executions to print, there is no trouble.  The preview appears and the document prints correctly.

            I have tried everything in the suggested fixes, but to no avail.

              Meenakshi Negi
              Community Manager
              Meenakshi NegiCommunity Manager
              Community Manager
              October 6, 2016

              Hi blu101783

              Please try once "Repair Installation" under Help menu.

              Let us know the dot version of Adobe Acrobat DC and OS installed on your system.

              Could you please share the screen shot of the print dialogue box where you get blank preview pane.

              Have you tried to replicate the issue with other files?

              Regards,

              Meenakshi

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