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L
Legacy Fire
Participant
October 25, 2021
Answered

Acrobat Signature field freezes when trying to sign a document.

  • October 25, 2021
  • 3 replies
  • 55634 views

Everytime I try to use my Acrobat Pro and sign a document in the signature/date stamp field the screen greys out and it freezes up.

To get out of the greyed screen I must hard shutdown the application.

I am running version Adobe Acrobat Pro DC 2021.007.20099.

I have not had any major updates or changes to my laptop and it used to work perfectly until about a week or two ago.

I have tried to completely uninstall the program using Control Panel --> Programs --> Uninstall and then reinstalling the application through Adobe Creative Cloud.

I have then proceeded to completely update the application and have check for further updates / none available at this time.

Does anyone have a similar issue and knows the steps on how to fix this? Any help is appreciated. Thanks!

 
    Correct answer MonkNo1
    I know, this is ridiculous. Still freezing at my client's computer. They just gave up and changed their solution for something else. Still using the free version for basic government related forms but relaying on other software for the signatures.
    Stephane Rene

    Technicien soutien technique SR / SR Technical support technician



    WEB | Blogue | Courriel

    Soutien technique T. 514.312.9966 · support@present.ca

    Yeah, I had the same problem yesterday. I tried uninstalling and reinstalling, but it didn’t work. Then I installed it using the standalone version, and it worked perfectly for me

    3 replies

    R
    ROHAN31498055a7z7
    Participant
    August 4, 2023

    Kindly reset all the settings of signature in validation.

      J
      joebirm
      Participant
      February 27, 2024

      Hello

      2/26/24-

      Just started haveing trouble signing in to my account in Reader- tried the solutions found here but to no avail?

      When I sign in the app freezes.

      Is there a bug with adobe & Win 11?

        T
        Tøm362307016rlt
        Participant
        March 21, 2024

        UP !!!
        Hi
        Same problem here.
        I can't add a signature. I made it work by creating a signature aspect, inserting my signature image, and use it, but I can't use the add signature or add initials button : the soft freezes instantly.

        Any advice or help available please ?

          J
          jonim61444461
          Participant
          July 24, 2023

          Yes, I am having the same exact problem and I have to do a hard shut down to get it to clear. There is no other way to get that page to go away. This started happening in the last several weeks. At some point Adobe must have done a revision. Its really annoying.  

            L
            Legacy FireAuthor
            Participant
            October 25, 2021

            Resolution Found. Steps:Launch Reader > Edit > Preferences > Signatures .Under Creation & Appearance > click More > uncheck use modern user interface for signing. Relaunch Reader and check for functionality.

              S
              Stephane239073136oxi
              Participant
              April 5, 2022

              No unchecking the use of modern signature doesn't fix the issue at all.

              We are in 2022 and this is still an issue. The complete disregard of Adobe is a wake up call for everyone to move to another software to sing PDF files or stop using this 90's format once for all.
              The issue occured on a Mac based system. The os is up to date, the adobe subscription to creative cloud payed, Acrobat DC is always up to date. It has been uninstalled/ reinstalled multiple times (each time it does the same issue) and it does fix for 2 or 3 documents to sing then we have to uninstall again...

              The answers form the support team is not helping at all. They say to update the software and the os but when they remotely see themselfs that we actualy are on the current os realase and the current creative cloud Acrobat DC latest release, they just can't believe it. Yeah, like you didn't already saw that millions of times.

              Stop messing with us please Adobe.

                D
                Dooman24732924n6jr
                Participant
                June 5, 2022

                I did this and it worked for me. First goto "Prepare Form" delete all the form boxes that shows up in your document that you don't need or like me don't know why they were there in the first place. In my document I had over 100 of these form boxes. After you have deleted them then goto "Certificates" and try Digital Signature again. Hope it works for you. 

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