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L
Legacy Fire
Participant
October 25, 2021
Answered

Acrobat Signature field freezes when trying to sign a document.

  • October 25, 2021
  • 3 replies
  • 55634 views

Everytime I try to use my Acrobat Pro and sign a document in the signature/date stamp field the screen greys out and it freezes up.

To get out of the greyed screen I must hard shutdown the application.

I am running version Adobe Acrobat Pro DC 2021.007.20099.

I have not had any major updates or changes to my laptop and it used to work perfectly until about a week or two ago.

I have tried to completely uninstall the program using Control Panel --> Programs --> Uninstall and then reinstalling the application through Adobe Creative Cloud.

I have then proceeded to completely update the application and have check for further updates / none available at this time.

Does anyone have a similar issue and knows the steps on how to fix this? Any help is appreciated. Thanks!

 
    Correct answer MonkNo1
    I know, this is ridiculous. Still freezing at my client's computer. They just gave up and changed their solution for something else. Still using the free version for basic government related forms but relaying on other software for the signatures.
    Stephane Rene

    Technicien soutien technique SR / SR Technical support technician



    WEB | Blogue | Courriel

    Soutien technique T. 514.312.9966 · support@present.ca

    Yeah, I had the same problem yesterday. I tried uninstalling and reinstalling, but it didn’t work. Then I installed it using the standalone version, and it worked perfectly for me

    3 replies

    R
    ROHAN31498055a7z7
    Participant
    August 4, 2023

    Kindly reset all the settings of signature in validation.

      J
      joebirm
      Participant
      February 27, 2024

      Hello

      2/26/24-

      Just started haveing trouble signing in to my account in Reader- tried the solutions found here but to no avail?

      When I sign in the app freezes.

      Is there a bug with adobe & Win 11?

        J
        JORDAN22850017a0mv
        Participant
        January 21, 2025

        Hi josiahl85286225 and Derrell38965255l788,

         

        Thank you for reaching out and reporting this.

         

        Please try updating the application to the latest version. In Acrobat, go to Help > Check for updates. Check if that resolves the issue. You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

         

        If the issue still occurs, please collect the logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. Share the log ID. 

        Let us know how it goes.

         

        Thanks,

        Meenakshi


        thank you for providing support that is a repetitive answer and that doesn't work.  I'm canceling my subscription, there's other providers out there that care.

        J
        jonim61444461
        Participant
        July 24, 2023

        Yes, I am having the same exact problem and I have to do a hard shut down to get it to clear. There is no other way to get that page to go away. This started happening in the last several weeks. At some point Adobe must have done a revision. Its really annoying.  

          L
          Legacy FireAuthor
          Participant
          October 25, 2021

          Resolution Found. Steps:Launch Reader > Edit > Preferences > Signatures .Under Creation & Appearance > click More > uncheck use modern user interface for signing. Relaunch Reader and check for functionality.

            S
            Sebastián23544447hefx
            Participant
            March 11, 2022

            Did not work

             

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