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Participant
April 4, 2018
Resuelto

Acrobat Window is cut off

  • April 4, 2018
  • 17 respuestas
  • 85472 visualizaciones

When I open up a PDF in Acrobat, the toolbar gets cut off and I can't minimize or close the window from the top. Is there any way to fix the issue?

Mejor respuesta de Frank9482

Win+Ctrl+Shif+B fixed the same problem.

Thank you!

17 respuestas

Participant
August 22, 2024

This has been happening to me as well intermittently.  As suggesed in an email, I lowered the resolution by one setting and the top portion of the program reappeared.  Voila!  Will it stick?  We shall see.

melodyc80152375
Participant
August 10, 2021

I have this problem on my home AND work computers.  I can't update drivers on my work computer but I imagine the IT team has them up to date, and my laptop is far newer than this post, so I'm going to call it an ADOBE ACROBAT problem because no other programs give me any issues at all.  If anyone has a fix that doesn't involve administrator functions that woud be great, because or IT department doesn't have a solution.  I just have to reboot my computer over and over and waste my time all day.

Participant
August 10, 2021

My post (2 above yours) is the only thing I have found that works. Some days I can maximize the window and I have no problems. Other days, I do. Unmaximizing the window is the only thing I have found that works.

jayaflir
Inspiring
August 11, 2021

Win+Ctrl+Shift+B resets the video driver, and this is what I do to resolve the issue.

 

Participant
June 2, 2021

It's seriously embarassing that Adobe hasn't fixed this issue after years of customer complaints. The time and money that customers and their IT departments have spent !@#$ing with drivers, uninstalling/reinstalling, etc. is insane. This issue still persists. I cannot change my graphics drivers for Acrobat because, you know, I use real graphics programs that take precedent. And, I will not reinstall Acrobat. Just fix this.

Participant
April 27, 2021

I'm having the same issue with a big gray area at the top and have discovered a few things. It only happens when Acrobat is maximized. The fact is, the program ISN'T maximized. If you double click in that gray area, you'll actually double click on whatever file is on the desktop behind it. If you hit the WINDOWS button and the down arrow, it will de-maximize Acrobat and all the menus and everything come back. You hit the WINDOWS button and the up arrow, it will maximize Acrobat again and poof! everything is gone again. (I leave it un-maximized, but drag the corners to the edge of the screen to give me a maximized feel.) I have no idea what causes it, but maybe this work around will help some of you.

Participant
November 6, 2020

I have two monitors and this sometimes happens to one or the other. I am able to fix the issue by going to Display Settings, rearranging the monitor 1 and 2 positions, and applying the new arrangement. Everything comes back to the top of the screen. This works whether the issue is in Word, Chrome, or Acrobat. 

Participant
February 15, 2021

That worked great, much easier than some other methods.  Just have to put it back or your mouse will be on the wrong side.

Participant
May 6, 2020

Updating my Nvidia video driver from the manufacturers website fixed the problem.  

Participant
April 21, 2020

Thanks all below for leading me towards a solution. In my case, I have an Intel graphics driver and dual screens.  I solved it by clicking the tray icon and changing both my dual screens Panel fit from "Maintain Display Scaling" to "Scale Full Screen".  Hope this helps.

ls_rbls
Community Expert
Community Expert
April 21, 2020

Great!  Thank you for sharing that.

Participant
October 7, 2019

The easiest temporary solution in Windows is to open Task Manager and end the process called dwm.exe. This will cause a refresh in your display, restoring missing items. This can also be made into a batch file, just paste the below into notepad with file extensions on and save as .bat instead of .txt. Recommend putting it in a folder and then putting a shortcut to the file. The shortcut allows you to change to always run as an administrator so you don't have to right click and select that option everytime (Properties - Shortcut - Advanced - Run as administrator)

 

taskkill /f /im dwm.exe

Participant
October 4, 2020

I went to the window menu inside Adobe PDF and selected tile, then horizontally and it worked for me.

ls_rbls
Community Expert
Community Expert
August 20, 2019

See also if by following the recommended settings by the graphics driver device manufacturer helps

See slide below and change or adjust some of the settings so that you don't have to refresh manually everytime (perform with common sense, educated guessing and caution of course)

In my example above I am using Nvidia Control Panel

ls_rbls
Community Expert
Community Expert
August 20, 2019

In another thread I was also recommending to another user that after upgrading my product to the latest version some additional configuration settings appeared and bugs were fixed.

But in the images below you can gathere as an example additional insights by checking from within the Adobe "Preference"-->

"Page Display"

Also here: