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Ron31107412vlp5
Participant
July 16, 2023
Question

Acrobat X Pro Serial Number Issue

  • July 16, 2023
  • 1 reply
  • 31656 views

I recently installed my Acrobat X Pro copy on my new Windows PC. After several times of using it, a window started popping up upon each use, saying that the serial number is invalid for Acrobat Pro (and a count-down for buying the product within 30 days). That never happened to me in prior installations (as I've had several computers changed since I orinally bought this product). I'm sure I have the right serial number.

    1 reply

    try67
    Community Expert
    try67Community Expert
    Community Expert
    July 16, 2023

    Acrobat X is an old and unsupported version, and is not officially compatible with any current OS.
    To increase the chances of it working properly make sure you have all updates installed (up to 10.1.16) and run it in Compatibility Mode with an earlier OS, like Windows 7.

    Updates are available here:
    ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/
    You must use a dedicated FTP client to open the link, it won't work in most browsers.

     

    If you did all of that and are still getting this error message, post the EXACT text of it here.

    Also, did you purchase this directly from Adobe? If not, is it registered under your name?

    R
    Ron31107412vlp5Author
    Participant
    July 17, 2023

    Thank you for the response. The problem persists. Attached is the pop-up window: when I key in the serial number (in the area which I've grayed out to conceal the number), the warning yellow sign to the right appears just when I key in the last digit, and the error message seen below it appears. The product was purchased from an Adobe authorized reseller. The installation is on Windows 10, and I had never had this problem (even on Windows 10) in the past.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    July 18, 2023

    Is it maybe an upgrade license? At any rate, we can't really help you with this issue. You need to contact Adobe directly.

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