New Participant

Answered

ACROBAT XI PRO SHUTTING DOWN

Forum|Forum|6 years ago
January 10, 2020
9 replies
81266 views

Hi anyone.

Have started having issues with Acrobat XI Pro version just shutting down after about 5 seconds.

Have unistalled and re-installed and same is happening. This wasn't happeniong pre new year and worked fine until Dec 2019.

Anyone able to advise what is going on and how to fix it?

Thanks

Dean

Crash or freeze

Correct answer andrey15A9

CORRECT SOLUTION:

1. Install official Microsoft Compatibility Administrator found here: https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install#adkwin10

2. start "Compatibility Administrator (64-bit).exe" in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Kits\Windows ADK\Application Compatibility Toolkit\Developer and Tester Tools\

3. expand "System Database" > expand "Applications" > find and click "adobe creative suit 6" > on the right window "right" click pdapp.exe "Disable Entry"

4. Run Acrobat XI Pro, now insted of crashing it will show a "new" adobe activation agreement (this is what was crashing the acrobat x pro), you can now accept it and Acrobat XI Pro runs with 0 issues in 2021. (no need for any compatibly modes).

L

Lanceparker

New Participant

I have also been having the same problem with Adobe Acrobat XI closing after a few seconds. I was able to get it to work by pure accident! I decided to give up trying to get Adobe to run so I looked for a free PDF program and I found SumatraPDF. I loaded it and it seems to work fine. Out of curiosity I tried my Adobe XI, and nnow it is working perfectly! I can only assume that loading and executing SumatraPDF did something to the Adobe files that cured the problem.

I know this is WAY off the beaten path but it is the only thing I have tried that actually worked.

Good Luck.

PS: I don't think it appropriate for Adobe to damage a software application that has been bought and paid for.

L

Liba5F9D

New Participant

Doesn't seem to have worked for me.
Still getting the constant shutdowns 😞

********************************************

*Please do a good deed today in memory of Gedaliah Yirachmiel ben Michel
OBM (my father)*
Before his bar mitzvah my father a”h (and my son's namesake) was learning
to lain parshios tazria-metzora, very difficult parshios. Someone saw him
learning in shul and asked my grandfather a”h, “how could you make your son
learn such difficult parshios? It’s too hard for a boy who’s learning for
his bar mitzvah!” As my father related, it was one of the few times he saw his
father get very angry as he told the man,

*“Don’t you put limits on what my son can do!”*
*https://www.njfriendshipwalk.com/Gedaliah
<>*

A

andrey15A9Correct answer

Participating Frequently

CORRECT SOLUTION:

1. Install official Microsoft Compatibility Administrator found here: https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install#adkwin10

2. start "Compatibility Administrator (64-bit).exe" in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Kits\Windows ADK\Application Compatibility Toolkit\Developer and Tester Tools\

3. expand "System Database" > expand "Applications" > find and click "adobe creative suit 6" > on the right window "right" click pdapp.exe "Disable Entry"

4. Run Acrobat XI Pro, now insted of crashing it will show a "new" adobe activation agreement (this is what was crashing the acrobat x pro), you can now accept it and Acrobat XI Pro runs with 0 issues in 2021. (no need for any compatibly modes).

S

SKFish

Participating Frequently

I have tried several of the "Fixes" and all seems to work for a while, but then the problem reappears. The only thing that seems to work for me is to disconnect from my router then open a pdf and leave it open minimized then reconnect to the router.

open pdf don't close randomly then. This leads me to believe that blocking inbound rules is the right approch but acrobat.exe is not the right program to block. Maybe someone can figure out which on is the right one.

AnandSri

Community Manager

Hello!

I hope you are doing well, and thanks for reaching out.

Are you experiencing this issue with Acrobat 11, which is mentioned in the original post? If yes, Acrobat 11 is now an end-of-life and support product, and its support ended on October 15, 2017. See this article for more details: https://adobe.ly/4e3Ms14

So, any steps may or may not work for Acrobat 11. Adobe strongly recommends that you update to the latest versions of Adobe Acrobat and Adobe Acrobat Reader. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures.

Thanks,

Anand Sri.

B

Bob Seaspray

New Participant

I have been an Acrobat Pro user for many, many years. I have held and currently hold a valid Acrobat 11 Pro license. I go to many remote sites here in WA, Australia where the internet is at best sketchy if available at all. I do not want any cloud-based applications that confirm the app via the internet. Adobe has killed that for me, Acrobat 11 pro no longer runs on my laptop, it shuts down quickly as many others here suffered. My solution is amazingly simple - I have moved to Nitro Pro. It lacks a few of the features I loved and used in Acrobat true. But it WORKS. Sorry Adobe, but you have lost me as a customer. I understand cloud-based application. But to not offer both, cloud based and non-cloud-based applications is just plain dumb.

try67

Braniac

I agree with the general sentiment, but it's important to understand that no version of Acrobat is "cloud-based". They are all local applications, installed fully on your computer. The only thing that is cloud-based is the licensing of it.

Until recently you could activate the "perpetual license" version of Acrobat over the phone, but now it has to be done online. Adobe failed to provide an explanation as to why this change happened. I think they're just trying to cut costs on human phone support and did not realize (or care) that it can affect quite a lot of people with limited or no internet connection, such as yourself.

What's still not clear is whether the classic version of Acrobat (currently Acrobat 2020) only requires online access for a single time, to initially activate the license, or does it sometimes "call home" to validate it once more. If the former then you could still use it in your scenario. You just need to activate it on your laptop once where there is internet connection, and then go out to the field where there isn't, and it should still work.

landersonz

New Participant

For those of you who sitll haven't solved this problem, go to this link and install the patch:

Edited by moderator to remove reference to downloading Adobe software from non-authorized, non-Adobe location!

try67

Braniac

The Acrobat XI updates are available directly from Adobe's FTP site. There's no need to download them from a third-party source. They can be found here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/

S

stephkp

New Participant

I'm having the same "crash" issue that everyone here has posted about. I've tried every link to download the update, and none are working for me - they just open to a blank page. Can anyone offer any suggestions? This is so frustrating!

D

dajwedell

New Participant

Thank you for your responces!

I've had this problem almost all year; and went practially bald (pulling my hair out) trying to fix it.

Just downloaded update from 11.0.0 to 11.0.23. So far, so good.

Thank you!

David Wedell

J

JonBoyStar

New Participant

i'm on 10.1.16? how did you update? go to help/check updates?

try67

Braniac

That's the last 10.x version. You can't update from it to 11.x.

J

Jacki_G

New Participant

I am running ver 11.0 and since everything about this version works for me (other than starting to shut down, of course) I don't even want to update to 11.23. So in case this is true for anyone else, I wanted to let everyone know that I have managed to get it to stop shutting down. I skipped all the updating and didn't change to compatibility mode. I simply followed the advice for creating a rule in the firewall as previously suggested by AllenDA. Once I created the inbound and outbound rules to block Adobe, I stopped having the problem and haven't lost any functionality or icons.

N

Noraida62

New Participant

Hi AllenDA and Jacki_G or anyone here. I am not tech savy. Could you please show a step by step instruction to create the rules in the firewall as suggested/done ? Appreciate it much

T

Test Screen Name

Braniac

Noraida, Before you mess with the firewall, which is both technical and risky, and different for every firewall so we can't give you step by step instructions... have you updated to 11.0.23? And why are you even running version 11, it has unfixed security problems, you should get up to date if you can.

C

configlady

New Participant

ADOBE ACROBAT XI PRO with Windows 7

Started crash on 1/17/20

Get message

Adobe Acrobat has stopped working

A problem caused the program to stop working

Windows will close the program and notify you if a solution is available.

I have uninstalled Adobe Acrobat XI Pro from the Programs and Features in the Control Panel

I have downloaded and ran the Adobe Reader and Acrobat Cleaner Tool

I have removed the following folders from windows

C:\ProgramData\Adobe

C:\Program Files\Common Files Adobe

And reinstalled Adobe Acrobat XI Pro and it is still crashing.

I would greatly appreciate any help with this issue.

K

Kevinm363

Participating Frequently

I have had the same issue, I have uninstalled and reinstalled it worked for two days then the same issue.

HELP I have a small business to run.

"ADOBE ACROBAT XI PRO with Windows 8

Started crash on 1/17/20

Get message

Adobe Acrobat has stopped working

A problem caused the program to stop working

Windows will close the program and notify you if a solution is available.

I have uninstalled Adobe Acrobat XI Pro from the Programs and Features in the Control Panel

I have downloaded and ran the Adobe Reader and Acrobat Cleaner Tool

I have removed the following folders from windows

C:\ProgramData\Adobe

C:\Program Files\Common Files Adobe

And reinstalled Adobe Acrobat XI Pro and it is still crashing.

I would greatly appreciate any help with this issue."

K

Kevinm363

Participating Frequently

V

vabarb

New Participant

Solved for me:

Was on version 11.0.0

1. downloaded and applied patch 11.0.23 (from links in this post)

2. modified via properties to run in compatability mode for windows 7:

So far PDF's are staying open and not shutting down after 5 - 10 seconds.

Amal.

Community Manager

Hey Vabarb,

Thank you for sharing the observation. We are glad to hear that the issue got resolved.

Feel free to contact us for any further assistance required in the future.

Regards

Amal

Amal.

Community Manager

Hi Dean

We are sorry for the trouble. As described Acrobat XI pro is shutting down after 5 sec

What is the version of the application installed? To check the version of the application please use the help article https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Adobe Acrobat XI is an old application the last update was released on November 14, 2017 version 11.0.23. Please make sure you have the application updated. If not, please update the application Go to Help > Check for Updates. You may manually download the patch using the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html

Note: Adobe Acrobat XI is an end of life application. For more information please use the help article: https://helpx.adobe.com/in/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

Regards

Amal

W

williamd34240448

New Participant

Starting this week, our Acrobat XI Pro is crashing. When I call up a document and try to print, it will crash/disappear. When I try to combine files, it will start, then crash before I can save.

Didn't know if there was some time limit on the software since it is happening with both copies.

Amal.

Community Manager

Hi Williamd,

We are sorry for the trouble, As described the application is crashing on printing.

Is this a behavior with a particular PDF file or with all the PDFs you try to print? Please try printing a different PDF file and check. Also, try printing as an image. Open the PDF > Go to Print > Advanced > Print as Image.

Adobe Acrobat XI pro is an old application. the last update was released on November 14, 2017 version 11.0.23. Make sure you have the latest version. Go to Help > Check for Updates.

You may also refer to the help article: https://helpx.adobe.com/in/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

Regards,

Amal

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded