ACROBAT XI PRO SHUTTING DOWN

New Here ,
Jan 10, 2020 Jan 10, 2020

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Hi anyone.

 

Have started having issues with Acrobat XI Pro version just shutting down after about 5 seconds.

Have unistalled and re-installed and same is happening. This wasn't happeniong pre new year and worked fine until Dec 2019.

Anyone able to advise what is going on and how to fix it?

 

Thanks

Dean

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correct answers 2 Correct answers

Community Beginner , Jul 07, 2020 Jul 07, 2020

These are the steps I used for Windows 10 Pro. If you have a different operating system, your steps could look slightly different but hopefully, it will still be helpful to you.

  1. Click the search icon next to the Windows icon and type “Firewall” to find your firewall settings

Jacki_G_0-1594144831143.png

 

  1. You should get a list that looks something like this
    Jacki_G_1-1594144831157.png

  2. Click Windows Defender Firewall. You should now see something like this
    Jacki_G_2-1594144831164.png

  3. Click Advanced Settings
    Jacki_G_9-1594145412367.png

  4. Click Inbound Rules
    Jacki_G_3-1594144831169.png

  5. Click “New Rule”
    Jacki_G_4-1594144831172.png

  6. Click Program, then Next
    Jacki_G_5-1594144831172.png

  7. Click “This program
...

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Explorer , Sep 17, 2021 Sep 17, 2021

CORRECT SOLUTION:

 

1. Install official Microsoft Compatibility Administrator found here: https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install#adkwin10

 

2. start "Compatibility Administrator (64-bit).exe" in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Kits\Windows ADK\Application Compatibility Toolkit\Developer and Tester Tools\

 

3. expand "System Database" > expand "Applications" > find and click "adobe creative suit 6" > on the right window "right" click pdapp

...

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Community Beginner ,
Jun 24, 2020 Jun 24, 2020

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I am running ver 11.0 and since everything about this version works for me (other than starting to shut down, of course) I don't even want to update to 11.23. So in case this is true for anyone else, I wanted to let everyone know that I have managed to get it to stop shutting down. I skipped all the updating and didn't change to compatibility mode. I simply followed the advice for creating a rule in the firewall as previously suggested by AllenDA. Once I created the inbound and outbound rules to block Adobe, I stopped having the problem and haven't lost any functionality or icons.

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New Here ,
Jul 06, 2020 Jul 06, 2020

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Hi AllenDA and Jacki_G or anyone here. I am not tech savy. Could you please show a step by step instruction to create the rules in the firewall as suggested/done ? Appreciate it much

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LEGEND ,
Jul 07, 2020 Jul 07, 2020

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Noraida, Before you mess with the firewall, which is both technical and risky, and different for every firewall so we can't give you step by step instructions...  have you updated to 11.0.23? And why are you even running version 11, it has unfixed security problems, you should get up to date if you can.

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Community Beginner ,
Jul 07, 2020 Jul 07, 2020

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These are the steps I used for Windows 10 Pro. If you have a different operating system, your steps could look slightly different but hopefully, it will still be helpful to you.

  1. Click the search icon next to the Windows icon and type “Firewall” to find your firewall settings

Jacki_G_0-1594144831143.png

 

  1. You should get a list that looks something like this
    Jacki_G_1-1594144831157.png

  2. Click Windows Defender Firewall. You should now see something like this
    Jacki_G_2-1594144831164.png

  3. Click Advanced Settings
    Jacki_G_9-1594145412367.png

  4. Click Inbound Rules
    Jacki_G_3-1594144831169.png

  5. Click “New Rule”
    Jacki_G_4-1594144831172.png

  6. Click Program, then Next
    Jacki_G_5-1594144831172.png

  7. Click “This program path” and type the path or browse to where Acrobat.exe is located.
    Jacki_G_8-1594145064416.png
    ** Most likely here: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat
    Click Next

  8. Click “Block the connection”, click Next
    Jacki_G_7-1594144831174.png

  9. Click Next again

  10. Name the Rule, click Finish.

  11. Go back to step #4 and click “Outbound Rule”

  12. Repeat steps 5-10 to create the outbound rule

Good Luck, I hope it works for you.

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New Here ,
Apr 30, 2021 Apr 30, 2021

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April 30, 2021

i followed the steps above from test screen name. It works. That's all that needs to be said. Thank you for making a step by step. 

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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This worked for me too!!  Thank you so much.  SOOOOO frustrating trying to install the update!!

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New Here ,
Feb 08, 2022 Feb 08, 2022

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I don't know why, but this didn't work for me.  I'm hoping that when I reboot my computer it will, but doubt that will help.

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New Here ,
Dec 19, 2021 Dec 19, 2021

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Yes!! That did it. I had to do it within my McAfee but that worked.

 

 

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New Here ,
Jan 25, 2022 Jan 25, 2022

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Great stuff, worked for me.

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New Here ,
Jul 16, 2020 Jul 16, 2020

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Thank you for your responces!

 

I've had this problem almost all year; and went practially bald (pulling my hair out) trying to fix it.

 

Just downloaded update from 11.0.0 to 11.0.23.  So far, so good.

 

Thank you!

 

David Wedell

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New Here ,
Feb 08, 2022 Feb 08, 2022

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i'm on 10.1.16? how did you update? go to help/check updates?

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Community Expert ,
Feb 08, 2022 Feb 08, 2022

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That's the last 10.x version. You can't update from it to 11.x.

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New Here ,
Jan 08, 2021 Jan 08, 2021

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For those of you who sitll haven't solved this problem, go to this link and install the patch:

 

Edited by moderator to remove reference to downloading Adobe software from non-authorized, non-Adobe location!

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Community Expert ,
Jan 08, 2021 Jan 08, 2021

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The Acrobat XI updates are available directly from Adobe's FTP site. There's no need to download them from a third-party source. They can be found here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/

 

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New Here ,
Apr 07, 2021 Apr 07, 2021

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I'm having the same "crash" issue that everyone here has posted about. I've tried every link to download the update, and none are working for me - they just open to a blank page. Can anyone offer any suggestions? This is so frustrating!

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LEGEND ,
Apr 07, 2021 Apr 07, 2021

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Chrome has blocked a lot of downloads. I think Adobe may still offer them, but not for long. To get a download, try this: get the link. Open a NEW browser window. Paste the link. Chrome will close this down soon, closing down a lot of the internet. Or try a different browser.

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LEGEND ,
Apr 07, 2021 Apr 07, 2021

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Hmm, actually, that won't work. Chrome has closed down FTP, blocking access to millions of apps, updates and more. Thanks for nothing, Google!

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Community Expert ,
Apr 07, 2021 Apr 07, 2021

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Is it only blocking the option to browse FTP folders, or also the option to download files from an FTP site? If the latter, that is catastrophic.

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Community Expert ,
Apr 07, 2021 Apr 07, 2021

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Use a different browser to access it (like Firefox) or an FTP application (like SmartFTP).

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New Here ,
Apr 07, 2021 Apr 07, 2021

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Thank you for the Firefox recommendation! I tried on Chrome, Edge and Explorer - all were blocking the ftp site. It's downloading now, so fingers crossed!!

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New Here ,
Apr 07, 2021 Apr 07, 2021

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The update worked, and all seems to be working fine so far. Thanks so much for your help!

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Community Beginner ,
Feb 08, 2022 Feb 08, 2022

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I am having problems installing the patch.  When I attempt to install it, I receive the following error message;

scotschwallenberg_0-1644327117946.png

 

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Community Beginner ,
May 05, 2021 May 05, 2021

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I have been an Acrobat Pro user for many, many years. I have held and currently hold a valid Acrobat 11 Pro license. I go to many remote sites here in WA, Australia where the internet is at best sketchy if available at all. I do not want any cloud-based applications that confirm the app via the internet. Adobe has killed that for me, Acrobat 11 pro no longer runs on my laptop, it shuts down quickly as many others here suffered. My solution is amazingly simple - I have moved to Nitro Pro. It lacks a few of the features I loved and used in Acrobat true. But it WORKS. Sorry Adobe, but you have lost me as a customer. I understand cloud-based application. But to not offer both, cloud based and non-cloud-based applications is just plain dumb.

 

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Community Expert ,
May 05, 2021 May 05, 2021

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I agree with the general sentiment, but it's important to understand that no version of Acrobat is "cloud-based". They are all local applications, installed fully on your computer. The only thing that is cloud-based is the licensing of it.

Until recently you could activate the "perpetual license" version of Acrobat over the phone, but now it has to be done online. Adobe failed to provide an explanation as to why this change happened. I think they're just trying to cut costs on human phone support and did not realize (or care) that it can affect quite a lot of people with limited or no internet connection, such as yourself.

What's still not clear is whether the classic version of Acrobat (currently Acrobat 2020) only requires online access for a single time, to initially activate the license, or does it sometimes "call home" to validate it once more. If the former then you could still use it in your scenario. You just need to activate it on your laptop once where there is internet connection, and then go out to the field where there isn't, and it should still work.

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Community Beginner ,
Jan 12, 2022 Jan 12, 2022

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I agree whole heartedly. Whether it's the app or the validation that requires the internet, it doesn't matter if it won't work.

 

I just had the same issue again after Windows updated and I installed Norton. The solution is simple though. Just block Acrobat's access to the internet and ver 11.0 will work just fine. Depending on how your system is set up, will determine how you do that. Before Norton, I created the inbound and outbound rules described earlier in this thread. After Norton, I simply went into Norton's settings and clicked the switch to block internet access for Adobe and it's working perfectly again. 

 

And for those who don't understand why I don't just upgrade, I don't like Nitro at all, I have custom scripts I use in ver 11 and I need to be able to work when I don't have internet. So the new versions don't work for me.

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