Skip to main content
A
Anonymous
June 9, 2011
Question

AcroDist.exe Application Error

  • June 9, 2011
  • 1 reply
  • 49509 views

My  computer got infected with malware a couple of days ago.  I was able to  remove the malware and restore just about everything but have had  problems with Adobe Acrobat 7.0 Professional since then.  I keep getting  this message: an error has been detected with a required application  library and the product cannot continue.  Please reinstall the  application.

I  have twice done a complete removal of the program and a reinstall tryng  to fix this but continue to get this error message.  I cannot view any  pdf documents.  Any suggestions on what I need to do to correct this?

Any help would be appreciated.

    This topic has been closed for replies.

    1 reply

    B
    Bill12
    Inspiring
    June 9, 2011

    Since you have reinstalled, I will not bother suggesting a repair. However, I will suggest another reinstall. However, do it in this order

    1. uninstall

    2. remove all of the left over Acrobat folder (typically under Program Files\Adobe\Acrobat x.x)

    3. run CC or the MS installation cleanup utility and cleanup the registry

    4. consider running a virus scan again at this point

    5. then reinstall and hopefully that will fix it.

    A
    Anonymous
    June 17, 2011

    I've done as you indicated - uninstalled Adobe Acrobat 7.0 Professional.  I then ran the programs you indicated and a virus scan.  I reinstalled Adobe Acrobat and can now view pdf documents but cannot convert a document to pdf.  I did a repair through the Acrobat program and restarted computer.  I am still getting this message when trying to print to a pdf document: The instruction at "0x0045c9e5" referenced memory at "0x0191ebdc". The memory could not be "read".  Click on OK to terminate the program.

    Any suggestions?

    A
    Anonymous
    June 21, 2011

    Sorry I can't help more. At least it sounds like you have the area of error tracked down and can pursue that. Good luck.


    An update for you -- it turns out the malware changed the property

    attributes on almost all my files to "read only" and "hidden". So because

    the file was hidden, that was causing the error message. By changing the

    file attributes undoing those settings, the program was able to view the

    file and is now working. To get to a file's attributes, you right click on

    the file, click properties and will see the attribute settings on the

    general tab.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices