Add Text Box/Text Callout - Unable to edit text properties (greyed out)

Question

I'm using Adobe Acrobat DC (v 15.017.20050).

I tried to insert text box and text callout - I had successfully been able to edit text before but for the past week I am unable to edit the properties of text in both command.

The box properties itself still working

Please let me know how to fix this issue. I tried uninstalling and reinstall and it works only the first time then the problem persists.

Thank you very much,

Papon

AshuMittal9644438 · Accepted Answer

Thanks for the info. That actually does work!

Now my rant.....I don't understand why Adobe continues to make their software more user unfriendly and ignores users suggestions for improving the program. This most recent problem has been just one in a long list of problems I've had with Adobe over the last 5 years using Acrobat. "Work arounds" are not solutions. Why must I now have to open another large toolbar to get text editing to work when screen space is already at a premium (and I have multiple 32" screens) when using Acrobat on building prints?

While waiting for an answer on this forum I researched other programs and found a solution to all of my Adobe problems. I'm switching to Bluebeam Revu and have already been using the free demo download. Far better tools, interface, FULLY customizable and exportable (to share with other users) toolbars....well, everything including the price! I had a question about how to do one specific thing in the program yesterday so I tried tech support thinking they would turn me away since I wasn't a customer yet. They spent 5 minutes on the phone with me, answered my questions, and asked me if there was anything else they could help me with. They never even asked me about my license status with their program and didn't know I was using the trial version until the end of the call and were in fact happy to help me even after I told them. THAT's customer service! See ya later Adobe....don't call us, we'll call you (NOT).

Hi,

We have released an update today that fixes the Properties Toolbar issue and you can now continue to use it outside the Commenting app as well. Please open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-02-2016.html

Please let us know how it goes.

Thanks,

-ashu

PeterLaJolla · Answer

I am experiencing this exact same issue. The solution proposed by staff member JainAjay does not work, unless you enable the Comments toolbar (see explanation below).

I am using Adobe Acrobat Pro DC 2015 Release (Continuous) version 2015.017.20050, which is the most up to date version as of today, July 23, 2016. I was able to change the text properties just fine until last week, when it suddenly stopped working and all the properties in the Property Box became greyed out.

The problem is that the What's New instructions on the help page are poorly written. The instructions state "Text formatting tools appear automatically for typewriter and text box tools. The moment you click anywhere on a page, the Text Properties pop-up menu appears below the Comment toolbar."

So to change the text you have to now have the Comment toolbar opened. This is accomplished by going to the Tools Pane (Shift + F4), and then selecting Comment. Now the Comment toolbar appears below the toolbar on top. You can click with a text box tool and edit the properties.

I have no idea why Adobe wants to make it so difficult on us poor users. It was working just fine and then Adobe has to go and hide the function somewhere else. Really awful design decision.

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