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I am in Adobe Acrobat DC, am working on a PC and am in Windows10 Pro. I am filling out a PDF form and when I Edit the form to create a text box with the text box tool so that I fill in the form, and try to type in the box, I can see the cursor moving along as if I am typing but I cannot see any text. The ink color is showing black, I've changed fonts, font sizes, I've done an Adobe Troubleshoot, repair, loaded and unloaded, save and resaved and nothing works. This was working Friday and now on Monday it's not working.
We are sorry for the trouble. As described you are unable to view the text in the text box of the PDF form.
We tried to reproduce the issue at our end and it's working fine. Have you created the PDF form? If yes, what is the workflow or steps you did to create the PDF form or have you got the form from a different user?
Is this a behavior with a particular PDF form or with all the forms that you try to fill? Please try with a different PDF form and check. If its a file specific issue please share the file with us for testing. Please upload the file on the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us.
Also, What is the version of the Adobe Acrobat DC you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html) and make sure you have the latest version of the application (20.006.20042). Go to Help > Check for updates
Let us know how it goes
I am also experiencing the same problem of text not showing but only the cursor when filling out pdf documents. My current version is 2020.012.20041
We are sorry for the delay in response.
Please ensure that the color of the text box is selected to black, also try changing it to a different color and check.
Also, please update the application to the new version 20.12.20043 now available. Go to Help > Check for updates.
If you are on Windows machine please try to repair the installation from the help menu and reboot the computer.
For testing purposes, please try to turn off the protected mode. Go to Edit (Windows), Adobe Acrobat (Mac) > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', turn off the protected mode and uncheck the enhanced Security > Click OK and reboot the application.
Note: Turning off the security may possess security risks, please turn on the security after testing.
If it still doesn't work, please try to reset the preferences to default as described here https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that makes any difference.
Let us know how it goes
Ditto as with previous folks. When typing there is not visible font. I have read all the previous suggestions with no success.
- I ensured that the color of the text box is selected to black
- I tried tried changing it to a different colors
- I checked for updates.
- As suggeted I attempted to repair the installation from the help menu and reboot the computer since I am Windows based.
- I also turned on and off the protest mode to no avail.
Ulitimaltey, I believe this is a glitch in the operating system as too many folks are reporting the same this issue with no success in correcting. Who do you recommend we reach out to?
Thank-you for your response and assistence,
Hope you are doing well and sorry for he trouble. I have tried to reproduce the issue on myend and its working fine. Would you mind sharing the PDF form with us so that we can check it at our end for testing. Please upload the file to the document cloud https://documentcloud.adobe.com/link/home/ generate the link and share it with us.
Also, please try to create a new test user profile with full admin rights on Windows and try using the application there and see if that works for you.
I have the same issue. I took a scanned PDF and used the "Fill & Sign" tool. The text box showed up and I was able to type with the cursor moving but no text was showing.
Is there a fix?
I have the same issue on several computers. What is the solution for this? We use Acrobat Pro DC, we pay for it and still can't use from about 3 weeks. Something was updated somewhere and now it's not working properly.
Sorry for the delay in response. Would yo mind sharing the sample PDF file with us so that we can check it at our end. https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html
Also please share small video of the issue for a better understanding.
We are here for help, just need more information.