A

Anonymous

Answered

Adobe 10.1.7 will not close in task manager after you exit the program. High cpu

Forum|Forum|12 years ago
May 17, 2013
8 replies
56116 views

Hello,

Updated to 10.1.7 and noticed that when you close the program an instance of acrobat stays open in task manager with high 50%+ cpu usage. Will not close at all unless you end task. if you open adobe again a new instance opens again consuming more cpu and cripples the machine with high cpu. This is on win 8 64bit machine. Had the previous release 10.1.6 working for some time on the same machine with no issues.

Thank you in advance

This topic has been closed for replies.

Correct answer Goateye01

I did a reinstall with version 10.0.0

Best solution to save my workingmood

I did got an idea after this;

In Windows8 there is an app called "Reader"

In swedish language "Läsare"

I saw this when I uninstalled Acrobat. It is a simple program that only reads pdf-files.

Can someone please try to uninstall that app and see if the conflict is there?

Rollback procedure for me

1/

Uninstall Acrobat X

2/

Used my initial installationfile of AcrobatX 10.0.0

3/

Downloaded update for 10.1.5 from ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/

List of compatible updates are found here; http://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

A

AllieCrack

New Participant

Hello:

Maybe Acrobat Pro X and Acrobat Pro XI are not fully compatible with Windows 8?

POSSIBLE SHORT TERM (and annoying) WORK AROUND:

Try running Acrobat Pro in XP service pack 3 compatibility mode. Our IT Engr suggested it and it works for me.

To try it:

Right click the Acrobat Pro program icon and select "troubleshoot compatibility" and follow the prompts. Thereafter, every time you open Acrobat Pro or a pdf file, you just click "yes" in the user account control window that pops up.

A

Anonymous

Does everybody use a DELL - PC or Notebook?

M

mdhmedia

Participating Frequently

Heyho,

Nope! I have built my PC by myself.

Regards,

Mike

A

AllieCrack

New Participant

Hello:

I am using Acrobat Pro XI 11.0.03 with a I5 8GB Dell XPS 18 All-In-One running Windows 8 Pro 64-bit and I too am exhibiting the same problem as the rest of the users on this string. I uninstalled and downloaded and installed the latest Adobe Reader for several days with no problem. I reinstalled Acrobat XI 11.0.03 today and the problem is back.

R

rturcotte

New Participant

Hi,

I'm an IT professional and I recently had a user with Acrobat 10.1.7 who appears to have the same problem that is being described on this thread.

With no apparent reason or cause Acrobat will freeze and begin taking up a whole core of CPU usage. In this user's case it was was 25%. This was not happening all the time, but was definitely being caused often enough to be a gigantic nuisance to her.

As there's no easy downgrade path from Acrobat 10.1.7 to 10.1.6 this is quite an annoying bug to come across as there's no good workaround. The best I can think of is installing Reader and hoping that doesn't crash on them.

This user has Windows 7 64-bit, a Dell Latitude E6410 with an i7 and 8 GB of RAM.

If there's more information I can provide an Adobe engineer outside of this thread, like running programs and processes, please be in touch with me.

W

Whiz

New Participant

Same here. Windows 8 64 Bit. I get multiple instance of Acrobat running, and my cpu usage raises to 99,9% until i quit them manually

pwillener

Brainiac

This post http://forums.adobe.com/message/4512061#4512061 (32) had an interesting solution for a similar problem with Adobe Reader 10; perhaps this could be adapted for Acrobat 10?

I cannot test this, as I do not experience that problem (using Acrobat 11 on Windows 7).

G

Goateye01

Participating Frequently

I have tried this "trick" as mentioned above without success.

A

Anonymous

Anyone have any luck finding a solution on this. Its a big headache to deal with this where you constanatly have to check the tasgmgr to make sure it has closed

A

Anonymous

I am having a similar performance slowdown since the upgrade to 10.1.7, but I am using Win 7 64-bit. I process a lot of imagery and this is terrible... It is taking 10-20x longer to optimize pdfs.

SSD

i7-3770

16GB mem

Hope they fix this soon!

Doug

R

robertb21

New Participant

I am having the exact same problem. I'm using Windows 8 Pro 32bit on a Dell Insprion. How do I fix this issue? or go back to the previous version?

Kapil.Malik

Participating Frequently

Hi,

Just wanted to confirm couple of things:

1. when you close Acrobat and see the AcroPro.exe in task manager, if you leve it like that for 5-6 minuts does it stays or close automatically?

2. is it on a standalone machine or a networked machine?

3. did you start observing this after the update or it is not related to this update 10.1.7?

Thanks

Kapil Malik

Regards,Kapil Malik

A

Anonymous

Hello,

I didn't leave it for that length of time but I noticed that the machine was slowing down and when I looked into the task manager to see why it had a instance of acrobat consuming 50%+ of cpu and the program was already closed. Then I noticed every time I open an instance of adobe it would run fine and not consume anything out of the ordinary but as soon as you closed the program it would start with the high cpu usage.

Its a notebook that I use both ways connected at work to a domain and stand alone at home. The problem occurs both way stand alone or on network

Yes, I have had adobe running on this machine for a very long time and just noticed the problem after update.

something I noticed was that after a clean start of the machine if you open adobe and close it might be fine but the next time you open adobe and have a few documents open and then close the program you will see the issue.

G

gladysliu

Community Manager

Well same thing. Uninstall and then reinstall to 11.0.2.

If it's happening to your base Acrobat 11.0, then you don't have the same problem as us.

Can someone kindly run a little test for us? Please go to Edit->Preference->General; uncheck the box that says "Show me messages when I launch Acrobat" and see if the problem still persists. Thank you in advance for your help.

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