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Adobe Acrobat 2017 Customize Quick Tools not working

Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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As subject, I have encountered an issue after I un-check the option "Open documents as new tabs in the same window".
Then the Customize Quick Tools (Protect -> Encrypt) is not working.

 

Does anyone know what happens?

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General troubleshooting, Windows

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Adobe Community Professional ,
Aug 02, 2021 Aug 02, 2021

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Try the forum for Adobe Acrobat.

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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How did you know I haven't tried it before ??

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Adobe Employee ,
Aug 02, 2021 Aug 02, 2021

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Hi Ncfli

 

Hope you are doing well and sorry for the trouble. As described the customize quick tool is not working, once you uncheck the option 'Open documents as new tabs in the same window'

 

Would you mind sharing the version of the Adobe Acrobat 2017 you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 17.11.30199 installed. Go to Help > Check for Updates and reboot the computer once.

 

Also try to reset the Acrobat preferences as described in help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that makes any difference.

 

Let us know how it goes

 

Regards

Amal

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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Hi Amal,

 

Thank you for your help but the issue still exting,  I found that when opening a single PDF file and try to use the tools I have customized on the toolbar (Encrypt) will no respond even click a few times. until using the "Tools" button and click into the option (Protect -> Encrypt) and it works immediately.

 

Thanks 

 

 

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Adobe Employee ,
Aug 03, 2021 Aug 03, 2021

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Hi there

 

We are sorry to hear that. Please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

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Community Beginner ,
Aug 04, 2021 Aug 04, 2021

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Hi Amal,

 

Created a new user profile with full admin right but still not working.....anyway thanks for your help.

 

Regards,

 

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Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

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Hi there

 

We are sorry to hear that. Please try to remove the Protect > Encrypt quick tool from the tool bar, reboot the machine once and add the tool back to the tool bar and see if that works for you.

 

For more information please check the help page https://helpx.adobe.com/acrobat/how-to/customize-toolbar.html

 

Regards

Amal

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Community Beginner ,
Aug 04, 2021 Aug 04, 2021

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Hi Amal,

 

I am pretty sure the problem is related to the "Open documents as new tabs in the same window" because after enabling that option all the tools function normally. Btw thanks again.

 

Regards,

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Adobe Employee ,
Aug 05, 2021 Aug 05, 2021

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Hi there

 

We are sorry to hear that. I have tried to reproduce the issue on our end and got the same issue with protect > encrypt custom tool.

 

Please give us some time to get it checked we will share the update soon.

 

Regards

Amal

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Community Beginner ,
Aug 09, 2021 Aug 09, 2021

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Hi Amal,

 

Good to hear that. Please let me know once the problem solve.

 

Regards

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Adobe Employee ,
Aug 09, 2021 Aug 09, 2021

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Hi there

 

We would require some more details regarding the issue.

 

Please share the computer OS and its version you are using so that our engineering team can check the issue more appropriately.

 

Regards

Amal

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Community Beginner ,
Aug 09, 2021 Aug 09, 2021

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Hi Amal,

 

My OS version is Windows 8.1 and Windows 10 (Build 19041.1110).

 

Regards,

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Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

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Hi there

 

Thanks for sharing the details. Please give us some time we will share the update soon.

 

Thanks for your time and patience.

 

Regards

Amal

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Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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Hi Amal,

 

Any good news ??

 

Regards,

 

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LEGEND ,
Aug 17, 2021 Aug 17, 2021

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Fixes can take many months, and it isn't clear that Adobe are still fixing bugs in Acrobat 2017 now that Acrobat 2020 has replaced it. There is no way to track Adobe bug reports. I suggest you plan for this not being fixed, and then you can be pleasantly surprised if it is fixed.

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Adobe Employee ,
Aug 18, 2021 Aug 18, 2021

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Hi there

 

We are sorry for the delay in response.

 

We have reported the issue to our engineering team and they are working on it to find the fix. We will share the update as soon as we will hear anything from them.

 

Additional Information: Adobe Acrobat 2020 hasn't replaced Acrobat 2017, Acrobat 2015 got EOL and Acrobat 2020 came in place.

 

Regards

Amal

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LEGEND ,
Aug 18, 2021 Aug 18, 2021

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"Adobe Acrobat 2020 hasn't replaced Acrobat 2017," 

Perhaps we mean different things by "replaced".

Adobe stopped selling Acrobat 2017. The same day they started selling Acrobat 2020. I call this replaced...

Acrobat 2017 reaches EOL in about a year.

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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Hi Test screen name,

 

Could you stop sharing the incorrect information, you are not the official Adobe's employee you are not allowed to represent them.

 

Thanks 

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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Hi Amal,

 

Still waiting for your reply.

 

Regards,

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Adobe Employee ,
Sep 14, 2021 Sep 14, 2021

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LATEST

Hi there

 

Hope you are doing well and sorry to keep you waiting.

 

A new release of Adobe Acrobat 2017 is now available version 17.011.30202 addressing the issue, please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

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Adobe Community Professional ,
Aug 09, 2021 Aug 09, 2021

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MOVED TO THE ACROBAT PRO FORUM

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