Adobe Acrobat 2017 Customize Quick Tools not working

[ncfli51362204]

As subject, I have encountered an issue after I un-check the option "Open documents as new tabs in the same window".
Then the Customize Quick Tools (Protect -> Encrypt) is not working.

Does anyone know what happens?

[Bernd Alheit]

Try the forum for Adobe Acrobat.

[ncfli51362204]

How did you know I haven't tried it before ??

[Amal.]

Hi Ncfli

Hope you are doing well and sorry for the trouble. As described the customize quick tool is not working, once you uncheck the option 'Open documents as new tabs in the same window'

Would you mind sharing the version of the Adobe Acrobat 2017 you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 17.11.30199 installed. Go to Help > Check for Updates and reboot the computer once.

Also try to reset the Acrobat preferences as described in help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that makes any difference.

Let us know how it goes

Regards

Amal

[ncfli51362204]

Hi Amal,

Thank you for your help but the issue still exting,  I found that when opening a single PDF file and try to use the tools I have customized on the toolbar (Encrypt) will no respond even click a few times. until using the "Tools" button and click into the option (Protect -> Encrypt) and it works immediately.

Thanks 

[Amal.]

Hi there

We are sorry to hear that. Please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

Regards

Amal

[ncfli51362204]

Hi Amal,

Created a new user profile with full admin right but still not working.....anyway thanks for your help.

Regards,

[Amal.]

Hi there

We are sorry to hear that. Please try to remove the Protect > Encrypt quick tool from the tool bar, reboot the machine once and add the tool back to the tool bar and see if that works for you.

For more information please check the help page https://helpx.adobe.com/acrobat/how-to/customize-toolbar.html

Regards

Amal

[ncfli51362204]

Hi Amal,

I am pretty sure the problem is related to the "Open documents as new tabs in the same window" because after enabling that option all the tools function normally. Btw thanks again.

Regards,

[Amal.]

Hi there

We are sorry to hear that. I have tried to reproduce the issue on our end and got the same issue with protect > encrypt custom tool.

Please give us some time to get it checked we will share the update soon.

Regards

Amal

[ncfli51362204]

Hi Amal,

Good to hear that. Please let me know once the problem solve.

Regards

[Amal.]

Hi there

We would require some more details regarding the issue.

Please share the computer OS and its version you are using so that our engineering team can check the issue more appropriately.

Regards

Amal

[ncfli51362204]

Hi Amal,

My OS version is Windows 8.1 and Windows 10 (Build 19041.1110).

Regards,

[Amal.]

Hi there

Thanks for sharing the details. Please give us some time we will share the update soon.

Thanks for your time and patience.

Regards

Amal

[ncfli51362204]

Hi Amal,

Any good news ??

Regards,

[Test Screen Name]

Fixes can take many months, and it isn't clear that Adobe are still fixing bugs in Acrobat 2017 now that Acrobat 2020 has replaced it. There is no way to track Adobe bug reports. I suggest you plan for this not being fixed, and then you can be pleasantly surprised if it is fixed.

[Amal.]

Hi there

We are sorry for the delay in response.

We have reported the issue to our engineering team and they are working on it to find the fix. We will share the update as soon as we will hear anything from them.

Additional Information: Adobe Acrobat 2020 hasn't replaced Acrobat 2017, Acrobat 2015 got EOL and Acrobat 2020 came in place.

Regards

Amal

[Test Screen Name]

"Adobe Acrobat 2020 hasn't replaced Acrobat 2017," 

Perhaps we mean different things by "replaced".

Adobe stopped selling Acrobat 2017. The same day they started selling Acrobat 2020. I call this replaced...

Acrobat 2017 reaches EOL in about a year.

[ncfli51362204]

Hi Test screen name,

Could you stop sharing the incorrect information, you are not the official Adobe's employee you are not allowed to represent them.

Thanks 

[ncfli51362204]

Hi Amal,

Still waiting for your reply.

Regards,

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry to keep you waiting.

A new release of Adobe Acrobat 2017 is now available version 17.011.30202 addressing the issue, please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

[JR Boulay]

MOVED TO THE ACROBAT PRO FORUM