Adobe Acrobat 2017 Customize Quick Tools not working

Forum|Forum|4 years ago
August 2, 2021
3 replies
3049 views

As subject, I have encountered an issue after I un-check the option "Open documents as new tabs in the same window".
Then the Customize Quick Tools (Protect -> Encrypt) is not working.

Does anyone know what happens?

This topic has been closed for replies.

Correct answer Amal.

Hi Amal,

Still waiting for your reply.

Regards,

Hi there

Hope you are doing well and sorry to keep you waiting.

A new release of Adobe Acrobat 2017 is now available version 17.011.30202 addressing the issue, please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

JR Boulay

Community Expert

MOVED TO THE ACROBAT PRO FORUM

Acrobate du PDF, InDesigner et Photoshopographe

Amal.

Community Manager

Hi Ncfli

Hope you are doing well and sorry for the trouble. As described the customize quick tool is not working, once you uncheck the option 'Open documents as new tabs in the same window'

Would you mind sharing the version of the Adobe Acrobat 2017 you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 17.11.30199 installed. Go to Help > Check for Updates and reboot the computer once.

Also try to reset the Acrobat preferences as described in help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that makes any difference.

Let us know how it goes

Regards

Amal

N

ncfli51362204Author

Known Participant

Hi Amal,

Thank you for your help but the issue still exting, I found that when opening a single PDF file and try to use the tools I have customized on the toolbar (Encrypt) will no respond even click a few times. until using the "Tools" button and click into the option (Protect -> Encrypt) and it works immediately.

Thanks

Amal.

Community Manager

Hi there

We are sorry to hear that. Please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

Regards

Amal