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Christian33167309ci4w
Participant
March 27, 2024
Question

Adobe Acrobat 2020 Word 365 toolbar no icons

  • March 27, 2024
  • 1 reply
  • 1999 views

My enterpise is currently running Microsoft Word for Microsoft 365 MSO (Version 2402 Build 16.0.17328.20124) 64-bit and Adobe Acrobat Pro 2020.005.30574. The Adobe Ribbon in word appears in Word but all the icons are missing (see picture). We are also not able to create pdf's from the Adobe Ribbon icons. When you clickk Create PDF icon, you get the Save as Dialog box, choose a file name and press save and a PDF is never created. We are only able to create PDF's in word by using the Adobe Printer. We are able to create pdfs in Excel and Outook from the Adobe Ribbons and all the icons are present.

 

 

 

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    1 reply

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    March 28, 2024

    Hi @Christian33167309ci4w ,

     

    That is strange and it is hard to tell what could be causing such issue with Word for Office365.

     

    In which version of Microsoft Windows is this happening?

     

    I am also unsure if this has anything to do directly with your version of Adobe Acrobat, but taking a guess it is possible that the Adobe PDFMaker COM Add-in became incompatible with a recent update (or other dependencies need to be manually updated).

     

    There is an old Microsoft support guidance that may be relevant:

     

     

     

     

    See if this helps.

    C
    Christian33167309ci4wAuthor
    Participant
    March 28, 2024

    Thank you @ls_rbls 

    The first article I have followed previously, but only the first past applies to Office 365.
    The dll & registry file fix is for older versions of Adobe.
    I have tried turning the Adobe Com Add-in off and back on, I have removed the Adobe Com Add-in manually as well and run an Adobe Repair to re-add the Com Add-in. The Adobe Ribbon comes back, but there are still no icons and I am unable to create a PDF using the Create PDF icon.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    March 28, 2024

    Interesting!

     

    In what Windows version are you on?

     

    Have you considered backing up your work, and uninstalling/reinstalling Office365?

     

    But before you do that suggestion, assuming that the COM Add-in got corrupted (for any unknown reason), I was wondering if uninstalling or repairing the Acrobat installation might bring back the appropriate COM Add-in.

     

    Otherwise, have you also asked this question in the Office365 support forums? (just to rule out if there is anything new that Microsoft is tracking or a step that we could be missing).

     

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